GROOME TRANSPORTATION
FAQ

Frequently Asked Questions

Your location may have have different policies than listed here - please see your location page for specifics regarding your travel.

  • Find Us

  • Reservations

  • Payments

  • Luggage

  • Accessibility

  • Children

  • Pets

  • More

  • Coronavirus Update

    Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.

  • Atlanta Airport (ATL)

    How To Find The Shuttle At ATL Airport:
    Domestic Arrivals:  Exit the domestic terminal through Door W1 or W2, adjacent to domestic baggage claim and follow the covered walkway to spaces numbered 4-8 and you will see our shuttles.

    International Arrivals: We are not allowed to pick-up at the International Terminal. Take the International Shuttle Connector from the international terminal for a brief 10-minute trip to Ground Transportation at the domestic terminal.  You will see our shuttles in spaces 4-8.

    Groome shuttles to various locations share this pickup area, so be sure to board the correct shuttle. We look forward to seeing you soon!

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Pickup Locations at Atlanta Airport ATL

  • Albuquerue International Sunport (ABQ)

    How To Find The Shuttle At ABQ Airport
    When you arrive at ABQ Sunport, head downstairs to the baggage claim level, and look for our check-in desk near SW Carousel #6. Check out your email confirmation for specifics on where to find us when you land. If you have not received an email confirmation for your reservation, you can contact us for further assistance.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Birmingham Airport (BHM)

    How to find the shuttle at BHM Airport:
    After claiming your baggage, exit the terminal through Door 2L, by baggage carousels 3-4 and cross over to the median to the Ground Transportation limo and shuttle lane straight across from the 2L door. Groome will pick you up there.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to see a map of the Pickup Location at Birmingham Airport BHM

  • Colorado Springs Airport (COS)

    How To Find The Shuttle At COS Airport
    At the Colorado Springs Airport, we pick-up and drop off outside arrivals, level 1 in lane 2.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Colorado Springs Airport

  • Denver International Airport (DIA)


    How To Find The Shuttle At DIA Airport

    FOR COLORADO SPRINGS: At the Denver International Airport we pick-up ONLY on the East Side of baggage claim. Passengers need to exit through door 505 and continue to Island 5 to meet their driver.

    FOR FORT COLLINS, LOVELAND, WYOMING:
    Our pickup location is on the East Side of the Main Terminal, directly outside of Doors 515 and 517. Passengers no longer need to cross to the islands.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Flagstaff Amtrak

    Please wait at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15 minutes before your scheduled departure time. Guests should meet our driver in the parking lot on the San Francisco Street side of the Amtrak Station.

  • Minneapolis-St Paul Airport (MSP)

    How To Find The Shuttle At MSP Airport

    Flight arriving at Terminal 1: NEW!
    From baggage claim take the elevator located across from baggage claim carousels #5 & #6 down to the one level. Follow the signs for "TAXI". Walk straight ahead about 100’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. Please wait in shuttle area until your driver arrives.

    Flight arriving at Terminal 2: Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until your driver arrives.

    Departures from Terminal 2 are generally 10 minutes after the departure time from Terminal 1.
    If you prefer to make your way to Terminal 1 on your own, you may take the free light rail service. Terminal 2 light rail station is located on the north side of the Orange parking ramp. From Terminal 2, take the sky-way from level 2 across to the parking ramp. Follow the overhead signs through both parking ramps. Take the escalator or elevator down one level to the station platform.

    At the light rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.

    Light rail to Terminal 1:
    At the Light Rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.

    We ask that passengers arrive 10-15 minutes prior to departure for both locations.

  • Nashville Airport (BNA)


    How To Find The Shuttle At BNA Airport
    From the baggage claim area, take the elevator or the escalator down to the bottom level. Follow the signs to the right to the Ground Transportation Center Parking Garage 2. We are located just behind the Hotel Shuttles and beside Waiting Room #2 in the center of the Ground Transportation Center.

    Click to View Map of Nashville Airport

  • Orlando International Airport (MCO)

    How To Find The Shuttle At MCO Airport

    DEPARTURES:

    Groome Transportation drops off directly in front of your airline terminals A, B & C.

    ARRIVALS:

    DAYTONA SHUTTLE:
    Pickup at Terminals “A” & "B" - Orlando International Airport Pickup is available on both "A" and "B" side - Main Terminal. Level 1, (ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND LEVEL) spaces 14 & 15 .

    Pickup at Terminal “C” - Please go to the top level to retrieve their bags.  Once you have your bags, go downstairs to the Ground Level - Out of Town Shuttles.  Walk outside and meet the driver at the designated times at parking space C281.

    Getting Around MCO - Orlando International Airport (MCO)

    SHUTTLE SERVING THE VILLAGES® COMMUNITY:
    Service to Terminals "A" & "B" - Orlando International Airport Pickup for service to The Villages® Community. is available on both "A" and "B" side - Main Terminal. Level 1. ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND LEVEL. Terminal A will pickup from stalls A42 – A45 and Terminal B will pickup from stalls B1-B4.

    Service to Terminal "C" - After retrieving bags from top level, go downstairs to the GROUND LEVEL - Out of Town Shuttles.  Walk outside to meet driver at parking spaces C270 & C271.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    "A" Side AIRLINE TERMINAL ASSIGNMENTS:

    Aer Lingus Aero Mexico Air Transit Alaska Air
    Avianca AZUL Caribbean COPA
    Emirates Frontier Interjet Jetblue
    Latam Norwegian Southwest Sunwing
    Virgin Atlantic

    "B" Side AIRLINE TERMINAL ASSIGNMENTS:

    Air Canada America Bahamasair British Airways
    Delta Icelandair Lufthansa Silver Airways
    Spirit Sun Country Swiss/Edelweiss Thomas Cook
    United Volaris Westjet

    "C" Side AIRLINE TERMINAL ASSIGNMENTS:

    Air Lingus Azul British Airways Caribbean Airlines
    Emirates GOL Icelandair JetBlue
    Lufthansa Norse

    Click to View Map of Orlando Airport (MCO)

  • Orlando Sanford International Airport (SFB)

    How To Find The Shuttle At SFB Airport

    DEPARTURES:
    Customers are dropped off directly in front of your airline terminal

    ARRIVALS:
    Orlando Sanford International Airport Pickup is across the street from Terminal "B" just past the taxicab loading area. Please wait under the canopy.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Phoenix Sky Harbor International Airport (PHX)
    How to Find us at PHX

    PLEASE NOTE: PHX will has closed Terminal 2 and moved the following airlines:

    These Airlines have moved from Terminal 2 to Terminal 3:
    Boutique Airlines
    United Airlines
    Alaska Airlines, Contour Airlines

    These Airlines have moved from Terminal 4 to Terminal 3:
    2/6/20 – Air Canada

    Finding Groome at PHX:

    Terminal 2:
    CLOSED

    Terminal 3:
    Upon arrival at Terminal 3 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and cross to the center island. Turn to the left and walk until you see the BLUE INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!

    Terminal 4:
    Upon arrival at Terminal 4 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip.


     

  • Portland International Airport (PDX)


    How To Find The Shuttle At PDX Airport
    At the Portland International Airport passengers should exit Ground Transportation Lower Level and then head to the Left Side of Island 3.  Scheduled Buses and Vans.

    We ask that passengers arrive 10-15 minutes prior to shuttle departure time for all locations.

    Click to View Map of Portland Airport

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage  and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.

    Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

  • Payments


    Do you accept credit card and cash payments?

    All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.

  • Luggage Policy

    Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free

    Each Child Ticketed Passenger is allowed 1 standard size* bag, Free

    No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

    *A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

    **A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

    Please contact your local branch to ensure adequate space, additional baggage fees may apply.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    We allow pets to ride in select locations with certain stipulations.  Please check your Location's Page to be sure.  Service Animals are always allowed on all Groome Transportation Shuttles.

    When pets are allowed on the shuttle: in order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.

    Only one pet is allowed per vehicle, so please make reservations in advance.

    Additional fees apply.

    Certified service animals are not subject to additional fees or carrier requirements.

    Please note: Only one pet per Vehicle is allowed.

  • Hours


    What are your Hours of Operation?
    At Groome Transportation, many of our offices operate 24 hours a day, 365 days a year with limited service on Christmas Day.  Please check your local branch's FAQ page for hours of operation.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

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