Frequently Asked Questions
Atlanta Airport (ATL)
Do you pickup or drop-off at the International Terminal at Hartsfield-Jackson Atlanta International Airport (ATL)?
Yes, we are able to drop passengers off at the International Terminal in front of your airline. However, we are not allowed to pickup at the terminal. You may take an Atlanta Airport shuttle that will connect to the domestic terminal and ground transportation area.
How To Find The Shuttle At ATL Airport
After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation / MARTA.
Exit the terminal through Door W1 or Door W2 and follow the covered walkway across the taxi pickup drive to the non-metro/shared ride area on the Green Row.
Groome Transportation’s pickup is located on the Green Row in the non-metro/shared ride pickup area. Just follow the signs to the Green Row.
We will pull into one of the spaces numbered 12-15. Groome shuttles to various locations share these spaces, so be sure to get on the correct van.
We ask that passengers arrive 10-15 minutes prior to departure for both locations.
International Travelers: Locate the International Shuttle Connector which transports from the International Terminal to the Domestic. The ride is approximately ten minutes. Once at the Domestic terminal, you would locate our van at Ground Transportation in lanes 12-15.
Nashville Airport (BNA)
How To Find The Shuttle At BNA Airport
From the baggage claim area, take the elevator or the escalator down to the bottom level. Walk past the rental car counters and out the exit doors. Cross the crosswalk and enter the parking garage. Turn to the left. The Groome Transportation van picks up by the shuttle area.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.
Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date. Same day reservations are non-refundable.
Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.
Cash refunds are processed by our Corporate Office only. We are unable to process cash refunds at our local offices, but our local office can assist you with processing this request and receiving prompt reimbursement. Contact our local office to complete a refund request form and assistance in processing.
Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free
Each Child Ticketed Passenger is allowed 1 standard size* bag, Free
Each additional bag is $25.00 per piece.
No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.
*A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)
**A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children.
Please note: We are unable to hold any child restraint seats in our office.
Are pets allowed on the shuttle?
We allow pets to ride with certain stipulations.
In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.
Only one pet is allowed per vehicle, so please make reservations in advance.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier requirements.
Please note: Only one pet per Vehicle is allowed.
What are your Hours of Operation?
At Groome Transportation, all of our offices operate 24 hours a day, 365 days a year with limited service on Christmas Day.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs. Whether you are booking transportation for that perfect wedding or you are looking for comfortable and convenient transportation for the long haul, Groome Transportation is the way to go. Call your local Groome Transportation office to make a reservation!
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.