GROOME TRANSPORTATION
FAQ

Frequently Asked Questions

Your location may have have different policies than listed here - please see your location page for specifics regarding your travel.

  • Find Us

  • Reservations

  • Payments

  • Luggage

  • Accessibility

  • Children

  • Pets

  • More

  • Atlanta Airport (ATL)

    PLEASE NOTE: Due to construction at ATL our pickup location at the airport will be changing. Please be sure you are using the correct instructions for your travel.

    Do you pickup or drop-off at the International Terminal at Hartsfield-Jackson Atlanta International Airport (ATL)?
    Yes, we are able to drop passengers off at the International Terminal in front of your airline. However, we are not allowed to pickup at the International Terminal. You may take an Atlanta Airport shuttle that will connect to the domestic terminal and ground transportation area.

    International Travelers: We are not allowed to pick-up at the International Terminal. Locate the International Shuttle Connector which transports from the International Terminal to the Domestic. The ride is approximately ten minutes. Once at the Domestic terminal, you would locate our van at Ground Transportation in lanes 17-19 for Auburn and Augusta.  Lanes 12-15 for all other locations.

    Auburn & Augusta
    EFFECTIVE through September 30:
    How To Find The Shuttle At ATL Airport

    After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation / MARTA.

    Exit the terminal through Door W1 or Door W2 and follow the covered walkway across the taxi pickup drive to the non-metro/shared ride area on the Green Row.

    Groome Transportation’s pickup is located on the Green Row in the non-metro/shared ride pickup area. Just follow the signs to the Green Row.

    We will pull into one of the spaces numbered 17-19. Groome shuttles to various locations share these spaces, so be sure to get on the correct van.

    Athens, Birmingham, Chattanooga, Columbus & Macon
    EFFECTIVE August 12 - September 30:

    How To Find The Shuttle At ATL Airport:
    After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation / MARTA.

    Exit the terminal through Door W2, by the South Baggage Claim, and follow the covered walkway across the taxi pickup lane. Turn left and proceed past the SkyTrain South entrance before bearing right and following the path past the dog park. Follow crosswalks across the hotel shuttle lane and then the limousine shuttle lane.  The Groome shuttles will be on your right.

    This temporary move is mandated by the Atlanta Airport to accommodate construction and will result in decreased passenger loading time, so please arrive 15 minutes prior to departure. Groome shuttles to various locations will share these spaces, so be sure to board the correct shuttle. We look forward to seeing you!

    All Locations
    EFFECTIVE October 1, 2019:

    How To Find The Shuttle At ATL Airport:

    After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation / MARTA.

    Exit the terminal through either Door W1 or Door W2 and follow the covered walkway across the taxi pickup lane. Turn right towards the SkyTrain North entrance and the Groome shuttles will be on your right along the curb, immediately adjacent to the North SkyTrain entrance.

    This is a mandated move by the Atlanta Airport, due to construction, and will result in decreased passenger loading time, so please arrive 15 minutes prior to departure.  Groome shuttles to various locations will share these spaces, so be sure to board the correct shuttle. We look forward to seeing you!

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Atlanta Airport

  • Colorado Springs Airport (COS)

    How To Find The Shuttle At COS Airport
    At the Colorado Springs Airport, we pick-up and drop off outside arrivals, level 1 in lane 2.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Colorado Springs Airport

  • Denver International Airport (DIA)


    How To Find The Shuttle At DIA Airport

    FOR COLORADO SPRINGS: At the Denver International Airport we pick-up ONLY on the East Side of baggage claim. Passengers need to exit through door 505 and continue to Island 5 to meet their driver.

    FOR FORT COLLINS, LOVELAND, WYOMING:
    Effective Through 8/14/2019: On the East side of the Main Terminal, exit via door 513, follow the crosswalk to Island 3, turn to the right and wait next to the "Charters" sign.

    Effective 8/15/2019: Our pickup location is on the East Side of the Main Terminal, directly outside of Doors 513 and 515. Passengers no longer need to cross to the islands.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Flagstaff Amtrak

    Please wait at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15 minutes before your scheduled departure time. Guests should meet our driver in the parking lot on the San Francisco Street side of the Amtrak Station.

  • Minneapolis-St Paul Airport (MSP)

    How To Find The Shuttle At MSP Airport

    Flight arriving at Terminal 1:
    At baggage claim carousel #8, take the elevator or escalator down to the tram level. Walk straight ahead about 100’ to the information booth and turn right. Then walk about 50’ and take the escalator or elevator up one level. Please check in at our desk even if you have a prepaid ticket, so we know you are there.

    Flight arriving at Terminal 2: Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until your driver arrives.

    Departures from Terminal 2 are generally 10 minutes after the departure time from Terminal 1.
    If you prefer to make your way to Terminal 1 on your own, you may take the free light rail service. Terminal 2 light rail station is located on the north side of the Orange parking ramp. From Terminal 2, take the sky-way from level 2 across to the parking ramp. Follow the overhead signs through both parking ramps. Take the escalator or elevator down one level to the station platform.

    At the light rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. Please check in at our desk even if you have a prepaid ticket, so we know you are there.

    Light rail to Terminal 1:
    At the Light Rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. Please check in at our desk even if you have a prepaid ticket, so we know you are there.

    We ask that passengers arrive 10-15 minutes prior to departure for both locations.

  • Nashville Airport (BNA)


    How To Find The Shuttle At BNA Airport
    From the baggage claim area, take the elevator or the escalator down to the bottom level. Walk past the rental car counters and out the exit doors. Cross the crosswalk and enter the parking garage. Turn to the left. The Groome Transportation van picks up by the shuttle area.

    Click to View Map of Nashville Airport 

  • Orlando International Airport (MCO)

    How To Find The Shuttle At MCO Airport

    DEPARTURES:

    · DOTS drops off directly in front of your airline terminals A & B

    ARRIVALS:
    Orlando International Airport Pickup is available on both "A" and "B" side - Main Terminal. Level 1, (ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND LEVEL) spaces 14 & 15 .

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    "A" Side AIRLINE TERMINAL ASSIGNMENTS:

    Aer LingusAero MexicoAir TransitAlaska Air
    AviancaAZULCaribbeanCOPA
    EmiratesFrontierInterjetJetblue
    LatamNorwegianSouthwestSunwing
    Virgin Atlantic    

    "B" Side AIRLINE TERMINAL ASSIGNMENTS:

    Air CanadaAmericaBahamasairBritish Airways
    DeltaIcelandairLufthansaSilver Airways
    SpiritSun CountrySwiss/EdelweissThomas Cook
    UnitedVolarisWestjet 

    Click to View Map of Orlando Airport (MCO)

  • Orlando Sanford International Airport (SFB)

    How To Find The Shuttle At SFB Airport

    DEPARTURES:
    Customers are dropped off directly in front of your airline terminal

    ARRIVALS:
    Orlando Sanford International Airport Pickup is across the street from Terminal "B" just past the taxicab loading area. Please wait under the canopy.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Phoenix Sky Harbor International Airport (PHX)
    How to Find us at PHX

     

    EFFECTIVE FOR TRAVEL ON & AFTER APRIL 1, 2019:

    Terminal 2:
    Upon arrival at Terminal 2 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #8 and cross to the center island near the taxi cab pick-up area. Please wait at the BLUE INTER-CITY SHUTTLE sign. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!

    Terminal 3:
    Upon arrival at Terminal 3 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and cross to the center island. Turn to the right and walk until you see the BLUE INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs Terminal 2 at scheduled departure time before picking up at Terminals 3 and then 4. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!

    Terminal 4:
    Upon arrival at Terminal 4 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign. The shuttle departs Terminal 2 at scheduled departure time before picking up at Terminals 3 and then 4. Your shuttle driver will pick you up at curbside and check you in for your trip.

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage  and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?

    You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date.  Same day reservations are non-refundable.

  • Payments


    Do you accept credit card and cash payments?

    All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.

  • Refund Requests


    Cash refunds are processed by our Corporate Office only. We are unable to process cash refunds at our local offices, but our local office can assist you with processing this request and receiving prompt reimbursement. Contact our local office to complete a refund request form and assistance in processing.

  • Luggage Policy

    Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free

    Each Child Ticketed Passenger is allowed 1 standard size* bag, Free

    No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

    *A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

    **A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

    Please contact your local branch to ensure adequate space, additional baggage fees may apply.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    We allow pets to ride in select locations with certain stipulations.  Please check your Location's Page to be sure.  Service Animals are always allowed on all Groome Transportation Shuttles.

    When pets are allowed on the shuttle: in order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.

    Only one pet is allowed per vehicle, so please make reservations in advance.

    Additional fees apply.

    Certified service animals are not subject to additional fees or carrier requirements.

    Please note: Only one pet per Vehicle is allowed.

  • Hours


    What are your Hours of Operation?
    At Groome Transportation, many of our offices operate 24 hours a day, 365 days a year with limited service on Christmas Day.  Please check your local branch's FAQ page for hours of operation.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

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