Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Auburn Branch FAQ
Do you provide on-site parking?
Yes, we have limited short term parking at our main office location. Please note we have parking constraints during the holidays, we recommend you contact our office to verify availability during the peak holiday season.
Do you offer residential pickups?
We do not offer residential pickups or drop-offs, but do offer scheduled stops at The Hotel at Auburn University and Dixon Conference Center and the Villages Residence Halls on campus and the following local hotels in Auburn and Opelika:
Towneplace Suites by Marriott, Auburn
Fairfield Inn and Suites by Marriott, Opelika
Can I leave my vehicle at one of Groome Transportation's designated hotel pickup locations?
Parking is not allowed at any of our offsite pickup locations, please note these are pickup and drop off points only, Groome Transportation does not authorize or recommend parking at any of these facilities.
Where do you pickup at Auburn University?
We have scheduled pickups at The Hotel at Auburn University and Dixon Conference Center and the Villages Residence Halls on the Auburn campus.
Do you go to the Auburn University campus on football game days?
Due to increased congestion and limited campus access, we are unable to pickup or drop-off at the University campus on game days. We encourage all passengers to use our main office for pickups and drop-offs on game days. Limited service is available to some local hotels.
Do you offer service to Tuskegee University?
Yes, we do pickup and drop-off at the Kellogg Hotel and Conference Center at 1 Booker T. Washington Boulevard, Tuskegee, AL on the Tuskegee University campus with 24 hour advance reservation.
Where do you pickup and drop-off in Opelika and Valley, Alabama?
We pickup in Opelika at the Fairfield Inn and Suites located at 2257 Interstate Drive, Opelika, Alabama and pickup and drop-off location in Valley is at the Hampton Inn and Suites located at 4210 S. Phillips Road, Lanett, Alabama.
Do I need advance reservations for transportation from Opelika, Alabama?
No, an advance reservation is not required. This is regular scheduled stop.
Do I need advance reservations for transportation from Valley, Alabama?
Yes, an advance reservation of three hours is required for these locations.
Package Fares: Groome Transportation accepts package delivery to Hartsfield-Jackson Atlanta International Airport. The rates below are for packages not exceeding fifty pounds.
Small Envelope: $12.00
Medium Package (2'x2'): $22.00
Large Package (3'x3'): $27.00
What are your Office Hours?
Office hours are 6:00 AM - 10:00 PM ET. Phone agents are available 24 / 7.
Atlanta Airport (ATL)
Do you pickup or drop-off at the International Terminal at Hartsfield-Jackson Atlanta International Airport (ATL)?
Yes, we are able to drop passengers off at the International Terminal in front of your airline. However, we are not allowed to pickup at the International Terminal. You may take an Atlanta Airport shuttle that will connect to the domestic terminal and ground transportation area.
International Travelers: We are not allowed to pick-up at the International Terminal. Locate the International Shuttle Connector which transports from the International Terminal to the Domestic. The ride is approximately ten minutes. Once at the Domestic terminal, you would locate our van at Ground Transportation in lanes 4-8.
How To Find The Shuttle At ATL Airport:
After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation/MARTA. Exit the terminal through Door W1 or W2 and follow the covered walkway across the taxi pickup to the first lane in the spaces numbered 4-8.
Groome shuttles to various locations share this pickup area, so be sure to board the correct shuttle. We look forward to seeing you soon!
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.
Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.
Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free
Each Child Ticketed Passenger is allowed 1 standard size* bag, Free
Please contact your local branch to ensure adequate space, additional baggage fees may apply.
No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.
*A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)
**A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Are pets allowed on the shuttle?
We allow pets to ride with certain stipulations.
In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier requirements.
Please note: Only one pet per Vehicle is allowed.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.
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