Tucson, AZ

FAQ | Frequently Asked Questions


5350 E. Speedway Blvd
Tucson, AZ 85712
520-795-6771
Office Hours:
7:00 AM - 11:00 PM
  • Tucson FAQ

    Tucson Specific FAQ

  • Find Us

    PHX Airport Locations.
    Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accept card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Tucson Branch FAQ

    Do You Provide On-Site Parking?
    Complimentary parking at our Offices at, 5350 E. Speedway Blvd, Tucson, AZ 85712 and 9633 N Tiffany Loop, Tucson, AZ 85743. Parking is available at your own risk for up to 14 days. All parking is available on a first come first served basis, all other parking arrangements must be made on your own. Call 520-795-6771 for more details.

    Do I Need Advance Reservations for Transportation?
    To ensure availability, we strongly encourage reservations. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.

    Do You Offer Home Pickup?
    Book online or call 520-795-6771 36 hours before your scheduled travel to reserve this service. Add Home Pickup/Drop Off Service to an existing reservation by calling 520-795-6771.

    How Home Pickup / Drop-Off Works:
    • When you book online or call to reserve Home Pickup/Drop-Off service we will ask you a few questions to gather the necessary information like pickup address, date, flight time, and any special instructions.
    • We will book your regular shuttle in the appropriate time frame to catch your flight. Your Home Pickup Service will then be added to your reservation with rates calculated based on your qualified zone.
    • On the day of your reserved shuttle and home pickup, you should be ready at your designated pickup time. You will be dropped off at our Speedway or Twin Peaks location to catch your scheduled shuttle to Phoenix.
    • For Home Pickup / Drop-Off Rate information, please visit the Tucson Location Page.

    Do You Deliver Packages?
    Groome Transportation is no longer offering Package Services in Arizona.

  • Phoenix Sky Harbor International Airport (PHX)
    How to Find us at PHX

    PLEASE NOTE: PHX will has closed Terminal 2 and moved the following airlines:

    These Airlines have moved from Terminal 2 to Terminal 3:
    Boutique Airlines
    United Airlines
    Alaska Airlines, Contour Airlines

    These Airlines have moved from Terminal 4 to Terminal 3:
    2/6/20 – Air Canada

    Finding Groome at PHX:

    Terminal 2:
    CLOSED

    Terminal 3:
    Upon arrival at Terminal 3 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and cross to the center island. Turn to the right and walk until you see the BLUE INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!

    Terminal 4:
    Upon arrival at Terminal 4 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip.

  • Check In Policy


    What is the check-in policy?

    Groome Transportation requires all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation Location Page and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle, please contact the office at 520-795-6771.

    Are shuttle reservations required?
    To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.

    Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

  • Payments


    Does Groome Transportation accept credit cards? 
    Groome Transportation requires a credit card for any advance reservations made on the phone and online, we will gladly accept Visa, MasterCard, American Express and Discover cards. Cash payments may be made in advance at any one of our office locations in Tucson, Flagstaff, Prescott, and Cottonwood during regular business hours.

  • Luggage Policy

    Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.

    Personal Items
    Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.

    Luggage
    Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.

    Luggage Tips
    To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.

    We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.

    Prohibited Items
    Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.

    Military Travel
    Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.

    Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.

    Firearms and Ammunition
    All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.

    Assistive Devices
    For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel.

    Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children

    How old do I have to be to ride alone?
    Unaccompanied minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.

    Does my child need to ride in a car seat?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be in an age-appropriate approved safety seat. Parents and guardians are required to install any car seat or booster seat used by their child. Parents and guardians must provide their own car seats or booster seats.

  • Pets


    Are pets allowed on Groome Transportation?
    Only service dogs are allowed on Groome Transportation. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a space at no additional charge for the service dog.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local Groome Transportation branch at either 928-350-8466 or 520-795-6771 and alert the appropriate division. Groome Transportation will do its best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as iPads, laptop computers, etc.

  • Group Charters


    Do you provide group transportation?

    Are you planning a private event and need transportation for your guests? Groome Transportation is here to help with over 20 years experience organizing charter service across the State for a variety of events.

    Groome Transportation operates across the State and with offices in Phoenix, Tucson, Prescott, Flagstaff, and Sedona we can provide you with easy, reliable, and safe transportation at a price that won’t break your budget.

    Our rates are competitively priced and there are never hidden fees or mysterious add-on charges listed in our contracts.  Requests are subject to availability and advance reservations are highly encouraged.

    Visit our Services Page to learn more.

WHY GROOME?

Leave the Driving to Us!

  • Schedule

    Convenient Schedules to meet any flight plan.

  • Parking

    Complimentary Parking at many locations.

  • Save

    Group Transport saves money and gas.

  • Convenience

    Enjoy curbside drop-off and pickup.

CONTACT GROOME

5350 E. Speedway Blvd
Tucson, AZ 85712
520-795-6771

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