Portland Airport (PDX)
FAQ | Frequently Asked Questions
34030 Excor Rd SW
Albany, OR 97321
877-693-3785
Coronavirus Update
Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Portland International Airport (PDX)
How To Find The Shuttle At PDX Airport
At the Portland International Airport passengers should exit Ground Level and then head to Island 3. Our pickup is on the Lower Roadway at the yellow ‘Scheduled Services’ slot on Island 3.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Albany Specific FAQ
Do you provide on-site parking?
Our Albany Office at 34030 Excor Rd SW, Albany, OR 97321 offers free parking for a maximum of 3 weeks – space permitting.Do you offer residential pickups?
We not currently offer home pick-up in the Albany area.
Corvallis Specific FAQ
Do you provide on-site parking?
We offer parking at 2 locations in Corvallis - space permitting. See below for details:Comfort Suites
1730 NW 9th St
Corvallis, OR 97330
Free Parking for up to 14 days ($6/day after). Please check in with the front desk 20 minutes prior to departure for your permit.Courtyard by Marriott
400 SW 1st St
Corvallis, OR 97333
Limited Parking – check with MarriottHilton Garden Inn
2500 SW Western Blvd
Corvallis, OR 97333
Free Parking for up to 14 days. Please note that Hilton does have blackout dates for parking - before booking call Hotel to check for availability on your dates of travel. Please check in with the front desk prior to departure for your permit.Do you offer residential pickups?
We do not currently offer home pick-up in the Corvallis Area.Do you offer service to / from Oregon State University?
Yes! We pickup and drop off at Hilton Garden Inn on 2500 SW Western Blvd - just across from Reser Stadium.
Eugene Specific FAQ
Do you provide on-site parking?
We do not currently offer parking at any of our Eugene stops.Do you offer residential pickups?
We do not currently offer home pick-up in the Eugene Area.Do you offer service to / from University of Oregon?
Yes! We pickup and drop off at the Bus Loading Zone at the UO School of Law - 1515 Agate St, Eugene, OR 97403.Do you service the Eugene Airport?
At this time we do not provide service to the Eugene Airport.Do you make any stops in between Eugene and PDX?
We pick up and drop off passengers in Salem and Woodburn and have a brief layover in Albany.
Salem Specific FAQ
Do you provide on-site parking?
Permit Parking a daily fee of $2 is available at the Salem Airport, space permitting – 2990 25th St SE , Salem, OR 97309 – please check in with our counter inside the airport for parking instructions & permits. View the designated parking areas here.Do you offer residential pickups?
We do not currently offer home pick-up in the Salem Area.
Woodburn Specific FAQ
Do you provide on-site parking?
We offer parking at our Woodburn location - space permitting. See below for details:Best Western
2980 Tom Tennant Dr
Woodburn, OR 97071
For parking, check in with the front desk clerk to receive a parking permit. The hotel charges $2 per day.Do you offer residential pickups?
We do not currently offer home pick-up in the Woodburn Area.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
Reservations
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation at 877-693-3785.How early should I arrive for my reservation?
To maintain an on-time schedule, we kindly request all passengers be ready at their pickup location at least 15 minutes prior to departure.What do I do if my flight is delayed?
If you’ve missed your scheduled shuttle please call our office at 877-693-3785 as soon as possible and we will rebook you on the next available departure with seating available.Are shuttle reservations required?
To ensure availability, we strongly encourage reservations at least 24 hours in advance. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
Cancellation Policy
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Payments
Do you accept credit card and cash payments?
Groome Transportation requires a credit card for any advance reservations made on the phone and online, we gladly accept all major credit cards. Cash payments may be made in advance at our office in Albany during regular business hours. We do not accept pre-paid cards.
Luggage Policy
Groome Transportation allows two suitcases (not to exceed 50 lbs each) and one carry-on per passenger. Groome Transportation shall NOT be responsible for any lost or damaged luggage or the contents of customers luggage, to include, but not limited to, personal electronic items such as iPads, laptop computers, Etc.
Due to size limitations with our luggage bays, Groome Transportation is unable to accommodate oversized luggage (Bikes, Ski’s, Snowboards, boxes, etc).
Accessibility
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Call our reservation line at 877-693-3785 for assistance in making reservations for accessible travel. Please alert your representative when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Children
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 7 to 13, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements.Unaccompanied Minors will only be transported between Albany Office, Corvallis Comfort Suites, Salem Airport, and PDX. Parents/Guardians MUST be at the pickup point 15 minutes before the shuttle arrives when they are dropping off/picking up. We must verify the ID of the person picking up the minor.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint guidelines. The law requires that children under 8 years old or under 40 pounds must be restrained in the appropriate child restraint system. We aren't able to provide car seats or booster seats and require all passengers to provide them for their children. Please note: We are unable to hold any child restraint seats in our office.Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Pets
Are pets allowed on the shuttle?
Only service dogs are allowed on Groome Transportation. If you are traveling with a service dog please alert Groome Transportation ahead of your travel date(s) so we may reserve a seat at no additional charge for the service dog.
Lost Items
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Group Transportation
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Corporate Accounts
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.Benefits:
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
WHY GROOME?
Leave the Driving to Us!
Schedules
Services available 24/7, year-round. Schedules to meet any flight plan.
Parking
Complimentary parking available at most offices for your convenience.
Affordable
Sharing a ride is less expensive and greener than driving alone.
Convenience
Enjoy curbside drop-off and pickup at your destination.
CONTACT GROOME
SEND US A MESSAGE
Have a question or comment?
We would love to hear from you!
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For immediate assistance, please call 877-693-3785 to speak with a representative.