St. Cloud, Alexandria, Brainerd
FAQ | Frequently Asked Questions
3105 County Road 138
Waite Park, MN 56387
320-316-0943
Office Hours:
Mon-Fri • 7am-10pm CT
Sa-Su • 6am-10pm CT
St. Cloud, Alexandria, Brainerd Specific FAQ
Do you provide on-site parking?
Groome Transportation in St. Cloud offers overnight parking at our office, located at 3105 County Road 138, Waite Park, MN. We have ample parking and a comfortable customer lounge.Do I need advance reservations for transportation?
To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.Do you offer Home / Hotel Pick-Up?
Home pickups and drop-offs are available in the St. Cloud and Alexandria Areas. Please call our office for more details.Home Pickup / Drop-Off can be reserved up to 5:00pm the day before before your scheduled travel online here. Please call 320-316-0943 after this time to reserve this service or add Home Pickup/ Drop Off Service to an existing reservation. There is an additional charge of $20 per reservation in each direction.
Minneapolis-St. Paul Airport (MSP)
How To Find The Shuttle At MSP Airport
Flight arriving at Terminal 1: NEW!
From baggage claim take the elevator or escalator located across from baggage claim carousels #7 and #8 down one level. Follow the signs that say "Taxi" and "Hotel shuttles/services". Walk straight ahead about 100' to the delta baggage claim information booth and turn left. Then walk about 50' and take the escalator or elevator up one level. You will see a row of check in desks (Look for Groome) ALL PASSENGERS ARE REQUIRED TO CHECK IN AT OUR DESK. Your driver will arrive to check you in.Flight arriving at Terminal 2: Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until your driver arrives.
Departures from Terminal 2 are generally 10 minutes after the departure time from Terminal 1.
If you prefer to make your way to Terminal 1 on your own, you may take the free light rail service. Terminal 2 light rail station is located on the north side of the Orange parking ramp. From Terminal 2, take the sky-way from level 2 across to the parking ramp. Follow the overhead signs through both parking ramps. Take the escalator or elevator down one level to the station platform.At the light rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.
We ask that passengers arrive 10-15 minutes prior to departure for both locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
Reservations
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.How early should I arrive for my reservation?
To maintain an on-time schedule, we kindly request all passengers be ready at their pickup location at least 15 minutes prior to departure.What do I do if my flight is delayed?
If you’ve missed your scheduled shuttle please call our office at 320-316-0943 as soon as possible and we will rebook you on the next available departure with seating available.Are shuttle reservations required?
To ensure availability, we strongly encourage reservations at least 24 hours in advance. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
Cancellation Policy
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Payments
Do you accept credit card and cash payments?
Groome Transportation requires a credit card for any advance reservations made on the phone and online, we gladly accept all major credit cards. Cash payments may be made in advance at our office in St. Cloud during regular business hours. We do not accept pre-paid cards.
Luggage Policy
Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Personal Items
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.Luggage
Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.Luggage Tips
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Prohibited Items
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.Military Travel
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.Assistive Devices
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
Accessibility
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel.
Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Children
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Pets
Are pets allowed on the shuttle?
Only service dogs are allowed on Groome Transportation. If you are traveling with a service dog please alert Groome Transportation ahead of your travel date(s) so we may reserve a seat at no additional charge for the service dog.
Lost Items
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Group Transportation
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Corporate Accounts
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.Benefits:
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
WHY GROOME?
Leave the Driving to Us!
Schedules
Services available 24/7, year-round. Schedules to meet any flight plan.
Parking
Complimentary parking available at most offices for your convenience.
Affordable
Sharing a ride is less expensive and greener than driving alone.
Convenience
Enjoy curbside drop-off and pickup at your destination.
CONTACT GROOME
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