Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
St. Cloud, Alexandria, Brainerd Specific FAQ
Do you provide on-site parking?
Groome Transportation in St. Cloud offers overnight parking at our office, located at 3105 County Road 138, Waite Park, MN. We have ample parking and a comfortable customer lounge.
Do I need advance reservations for transportation?
To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.
Do you offer Home / Hotel Pick-Up?
Home pickups and drop-offs are available in the St. Cloud area. Please call our office for more details.
Please call 320-316-0943 by 4:00 pm the day before your scheduled travel to reserve this service or add Home Pickup/ Drop Off Service to an existing reservation. There is an additional charge of $15 per reservation in each direction.
Minneapolis-St. Paul Airport (MSP)
How To Find The Shuttle At MSP Airport
Flight arriving at Terminal 1: NEW!
From baggage claim take the elevator located across from baggage claim carousels #5 & #6 down to the one level. Follow the signs for "TAXI". Walk straight ahead about 100’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. Please wait in shuttle area until your driver arrives.
Flight arriving at Terminal 2: Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until your driver arrives.
Departures from Terminal 2 are generally 10 minutes after the departure time from Terminal 1.
If you prefer to make your way to Terminal 1 on your own, you may take the free light rail service. Terminal 2 light rail station is located on the north side of the Orange parking ramp. From Terminal 2, take the sky-way from level 2 across to the parking ramp. Follow the overhead signs through both parking ramps. Take the escalator or elevator down one level to the station platform.
At the light rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.
Light rail to Terminal 1:
At the Light Rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.
We ask that passengers arrive 10-15 minutes prior to departure for both locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
How early should I arrive for my reservation?
To maintain an on-time schedule, we kindly request all passengers be ready at their pickup location at least 15 minutes prior to departure.
What do I do if my flight is delayed?
If you’ve missed your scheduled shuttle please call our office at 320-316-0943 as soon as possible and we will rebook you on the next available departure with seating available.
Are shuttle reservations required?
To ensure availability, we strongly encourage reservations at least 24 hours in advance. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Do you accept credit card and cash payments?
Groome Transportation requires a credit card for any advance reservations made on the phone and online, we gladly accept all major credit cards. Cash payments may be made in advance at our office in St. Cloud during regular business hours. We do not accept pre-paid cards.
Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free
Each Child Ticketed Passenger is allowed 1 standard size* bag, Free
No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.
*A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)
**A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.
Please contact your local branch to ensure adequate space, additional baggage fees may apply.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Call our reservation line at 877-693-3785 for assistance in making reservations for accessible travel. Please alert your representative when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Are pets allowed on the shuttle?
Only service dogs are allowed on Groome Transportation. If you are traveling with a service dog please alert Groome Transportation ahead of your travel date(s) so we may reserve a seat at no additional charge for the service dog.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.
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