Daytona FAQ - DOTS, A Division of Groome Transportation - Book Now

Daytona, FL
FAQ

Frequently Asked Questions


1034 North Nova Road,
Daytona Beach, FL 32117

(386) 257-5411
daytonaoffice@groometrans.com

  • Daytona FAQ

    Daytona Specific FAQ

  • Find Us

    Orlando Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Daytona Branch FAQ


    Do you provide on-site parking?

    Complimentary parking at our Main office, 1034 North Nova Road, is available for up to 30 days.  All parking is available on a first come first served basis. Please note we have parking constraints during the holidays, we recommend you contact our office to verify availability during the peak holiday season.

    Do you offer residential / hotel pickups?
    Yes, we offer Residential Home and Condo along with Hotel Pickups, in addition to complimentary parking at our Main office, located at 1034 North Nova Road. The Residential and Hotel Pickups are in select areas for an additional fee per Reservation. Please click here to view a map of Home / Hotel / Condo Pickup Areas. Additionally, we offer charter services, if you have group travel needs.

    What are your Hours of Operation?
    Our office operates 24 hours a day, 365 days a year with limited service on Christmas Day.

  • Orlando International Airport (MCO)

    How To Find The Shuttle At MCO Airport

    DEPARTURES:
    Groome Transportation drops off directly in front of your airline terminals A & B

    ARRIVALS:
    Orlando International Airport Pickup is available on both "A" and "B" side - Main Terminal. Level 1, (ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND LEVEL) spaces 14 & 15 .

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Orlando Airport (MCO)

    "A" Side AIRLINE TERMINAL ASSIGNMENTS:

    Aer LingusAero MexicoAir TransitAlaska Air
    AviancaAZULCaribbeanCOPA
    EmiratesFrontierInterjetJetblue
    LatamNorwegianSouthwestSunwing
    Virgin Atlantic    

    "B" Side AIRLINE TERMINAL ASSIGNMENTS:

    Air CanadaAmericaBahamasairBritish Airways
    DeltaIcelandairLufthansaSilver Airways
    SpiritSun CountrySwiss/EdelweissThomas Cook
    UnitedVolarisWestjet 
  • Sanford International Airport (SFB)

    How To Find The Shuttle At SFB Airport

    DEPARTURES:
    Customers are dropped off directly in front of your airline terminal

    ARRIVALS:
    Orlando Sanford International Airport Pickup is across the street from Terminal "B" just past the taxicab loading area. Please wait under the canopy.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date.  Same day reservations are non-refundable.

  • Payments


    Do you accept credit card and cash payments?

    All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.

  • Refund Requests


    Cash refunds are processed by our Corporate Office only. We are unable to process cash refunds at our local offices, but our local office can assist you with processing this request and receiving prompt reimbursement. Contact our local office to complete a refund request form and assistance in processing.

  • Luggage Policy


    Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free

    Each Child Ticketed Passenger is allowed 1 standard size* bag, Free

    Each additional bag is $25.00 per piece.

    No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

    *A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

    **A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    We allow pets to ride with certain stipulations.

    In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.

    Additional fees apply.

    Certified service animals are not subject to additional fees or carrier requirements.

    Please note: Only one pet per Vehicle is allowed.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

CONTACT GROOME

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