Chattanooga, TN to Atlanta Airport
FAQ | Frequently Asked Questions
5712 Ringgold Rd
East Ridge, TN 37412
24 Hours / 7 Days
Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Chattanooga to ATL Branch FAQ
Do you provide on-site parking?
Groome Transportation offers short-term parking for up to 30 days at our main office, 5712 Ringgold Rd, Chattanooga, TN 37412, in our designated parking areas. Please check in with a member of our team upon your arrival for assistance.
Groome Transportation cannot be held responsible for fire, theft, or damage to your vehicle. Please lock your vehicle.
Parking may be limited during peak travel times and is on a first come-first served basis based on arrival. Please make your plans during these times accordingly.
Do you offer residential pickups?
We do not offer residential pickups, but have free, convenient parking at our main office for up to 30 days.
Where do you pickup and drop-off in Dalton, Calhoun and Cartersville?
We depart from the following locations by reservation only:
Dalton: McDonald's, 1523 West Walnut Ave
Calhoun: Shell / Circle K, 1401 Red Bud Road, Calhoun, GA 30701
Cartersville: McDonald’s, 5651 GA-20, Cartersville, GA 30121
Do I need advance reservations for transportation from Dalton, Calhoun and Cartersville to Hartsfield-Jackson Atlanta International Airport?
Yes, an advance reservation of three hours is required for these locations.
Is it possible to take shuttle from the Atlanta Airport to the Nashville Airport? Yes, this is possible, with a connection in Chattanooga. An airport to airport shuttle can only be booked by calling (423) 954-1400. Learn more - here.
Can I book a shuttle online?
The easiest and most convenient way to make a reservation and to save is to use our online reservation system. To make a reservation online, click on “Book Now” to get started.
Do you provide service on Holidays?
Thank you for your interest in Groome Transportation. We provide service 365 days per year including all major holidays. Our schedule on these days may be reduced, but we will provide full coverage for all airport departures and arrivals.
Atlanta Airport (ATL)
ATHENS, AUBURN, AUGUSTA, BIRMINGHAM, TUSCALOOSA & CHATTANOOGA ROUTES
How To Find The Shuttle At ATL Airport -
Domestic Arrivals: Exit the domestic terminal through Door W1 or W2, adjacent to domestic baggage claim and follow the covered walkway to spaces numbered 4-8 and you will see our shuttles.
International Arrivals: We are not allowed to pick-up at the International Terminal. Take the International Shuttle Connector from the international terminal for a brief 10-minute trip to Ground Transportation at the domestic terminal. You will see our shuttles in spaces 4-8.
Groome shuttles to various locations share this pickup area, so be sure to board the correct shuttle. We look forward to seeing you soon!
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.
Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.
Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.
Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.
We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.
Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall or 40 pounds or less must be securely buckled in an age-appropriate child restraint seat.
• Children under 1 year of age must be in a rear-facing car seat.
• Children 1-3 years of age must be in a rear-facing car seat. If they weigh more than 20 pounds they may be in a forward-facing car seat.
• Children 4-7 years of age, between 40-80 pounds or less than 57 inches tall must be in a forward-facing car seat or booster seat with a lap and shoulder belt.
• Children 8+ years of age and less than 57 inches tall must use a booster seat plus a lap and shoulder belt.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Are pets allowed on the shuttle?
We allow pets to ride with certain stipulations.
In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier requirements.
Please note: Only one pet per Vehicle is allowed.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.
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For immediate assistance, please call (423) 954-1400 to speak with a representative.