FARE POLICIES
To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed. Make your purchase online, or by calling 877-693-3785, to avoid potential delays at your time of travel.

Groome Transportation and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

UNACCOMPANIED MINORS: Unaccompanied Minors, defined as passengers aged 7 to 13, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements.

Unaccompanied Minors will only be transported between Albany Office, Corvallis Comfort Suites, Salem Airport, and PDX. Parents/Guardians MUST be at the pickup point 15 minutes before the shuttle arrives when they are dropping off/picking up. We must verify the ID of the person picking up the minor.

CHILD SAFETY SEATS: Groome Transportation follows all state laws regarding child restraint guidelines. The law requires that children under 8 years old or under 40 pounds must be restrained in the appropriate child restraint system. We aren't able to provide car seats or booster seats and require all passengers to provide them for their children. Please note: We are unable to hold any child restraint seats in our office.

PETS: Only service animals are allowed on Groome Transportation.  If you are traveling with a service dog please alert Groome Transportation ahead of your travel date(s) so we may reserve a seat at no additional charge for the service dog.

LUGGAGE: Groome Transportation allows two suitcases (not to exceed 50lbs each) and one carry-on per passenger. Due to size limitations with our luggage bays, Groome Transportation is unable to accommodate oversized luggage (Bikes, Ski’s, Snowboards, boxes, etc).

Fares subject to change without notice.