Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Prescott Branch FAQ
Do You Provide On-Site Parking?
Complimentary parking is available in Prescott at our office on Montezuma and the Prescott Valley Park & Ride ONLY. Parking is available at your own risk for up to 14 days. All parking is available on a first come first served basis, all other parking arrangements must be made on your own. Call (928) 350-8466 for more details.
Do I Need Advance Reservations for Transportation?
To ensure availability, we strongly encourage reservations. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.
Do You Offer Home Pickup?
Home Pickup/Drop-Off service is available in the Prescott Area. Home Pickup / Drop-Off is currently not available online. Please call (928) 282-2066 by 12:00 pm the day before your scheduled travel to reserve this Service or add Home Pickup/Drop Off Service to an existing reservation.
How Home Pickup / Drop-Off Works:
• When you call to reserve Home Pickup/Drop Off service with your regular shuttle ride, our reservationist will ask you a few questions to gather the necessary information like pickup address, date, flight time, and any special instructions.
• The reservationist will then book your regular shuttle in the appropriate time frame to catch your flight. Your Home Pickup Service will then be added to your reservation, rates are calculated based on your qualified zone.
• On the day of your reserved shuttle and home pickup, you should be ready at your home 1 hour before your regular shuttle time. For example, if your shuttle departure time is 10:00am, you should be ready at your home by 9:00am and can expect to be picked up between 9:00am and 9:30am to be dropped off at our Main Office or Prescott Valley locations to catch your scheduled shuttle.
Do You Deliver Packages?
Groome Transportation is no longer offering Package Services in Arizona.
Do You Offer Shuttles to Embry-Riddle Aeronautical University?
Haas Commons is only available for ERAU faculty and students. Please be prepared to present valid ERAU identification. This service must be reserved by 12:00 pm the day before your scheduled travel. PLEASE NOTE: For travel to / from Embry-Riddle there will be a required Shuttle change at our Prescott Office.
Phoenix Sky Harbor International Airport (PHX)
How to Find us at PHX
PLEASE NOTE: PHX will has closed Terminal 2 and moved the following airlines:
These Airlines have moved from Terminal 2 to Terminal 3:
Alaska Airlines, Contour Airlines
These Airlines have moved from Terminal 4 to Terminal 3:
2/6/20 – Air Canada
Finding Groome at PHX:
Upon arrival at Terminal 3 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and cross to the center island. Turn to the left and walk until you see the BLUE INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!
Upon arrival at Terminal 4 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip.
Check In Policy
What is the check-in policy?
Groome Transportation requires all passengers check in at least 15 minutes prior to your departure time.
If you are being picked up at the Prescott Valley Kiosk, please arrive 5 minutes before your scheduled departure time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation Location Page and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle, please contact the office at 928-350-8466.
Are shuttle reservations required?
To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. If you need to cancel, you will be issued a credit for use on future travel within the next year. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Does Groome Transportation accept credit cards?
Groome Transportation requires a credit card for any advance reservations made on the phone and online, we will gladly accept Visa, MasterCard, American Express and Discover cards. Cash payments may be made in advance at any one of our office locations in Tucson, Flagstaff, Prescott, and Cottonwood during regular business hours.
What is the Luggage Policy?
Groome Transportation shall NOT be responsible for any lost or damaged luggage or the contents of customers luggage, to include, but not limited to, personal electronic items such as Ipads, laptop computers, Etc.
• Per Person: We allow two full size suitcases (not to exceed 50 lbs each) and one carry-on per person.
• Bicycles will only be transported when packaged in an appropriate bike box.
• Please contact our office for more information or with questions.
• Alerting Groome Transportation in advance will help ensure the appropriate space is available for any bulk items you may be traveling with.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old do I need to be to ride alone?
Unaccompanied minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.
Does my child need to ride in a car seat?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be in an age-appropriate approved safety seat. Parents and guardians are required to install any car seat or booster seat used by their child. Parents and guardians must provide their own car seats or booster seats.
Are pets allowed on Groome Transportation?
Only service dogs are allowed on Groome Transportation. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a space at no additional charge for the service dog.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local Groome Transportation branch at either 928-350-8466 or 520-795-6771 and alert the appropriate division. Groome Transportation will do its best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as iPads, laptop computers, etc.
Do you provide group transportation?
Are you planning a private event and need transportation for your guests? Groome Transportation is here to help with over 20 years experience organizing charter service across the State for a variety of events.
Groome Transportation operates across the State and with offices in Phoenix, Tucson, Prescott, Flagstaff, and Sedona we can provide you with easy, reliable, and safe transportation at a price that won’t break your budget.
Our rates are competitively priced and there are never hidden fees or mysterious add-on charges listed in our contracts. Requests are subject to availability and advance reservations are highly encouraged.
Leave the Driving to Us!
Convenient Schedules to meet any flight plan.
Complimentary Parking at many locations.
Group Transport saves money and gas.
Enjoy curbside drop-off and pickup.
740 N Montezuma St
Prescott, AZ 86301
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