HELP + INFO
ABOUT GROOME
Groome Transportation is your easy, safe, and reliable airport-to-city shuttle. Offering service to 13+ major airports nationwide as well as transportation between cities, Groome Transportation is the ideal choice for business travelers, vacationers, and students.
Based in Richmond, Virginia, Groome Transportation is a leading provider of transportation services throughout the U.S. Family owned and operated since 1934, the company provides safe, reliable and comfortable transportation services to over 2 million passengers each year.
With regular daily shuttle service available from over 100 cities, along with hotel pickup and drop-off, charter and large group services, Groome Transportation offers our customers safe, friendly, reliable and economical transportation.
Our customer service representatives are available to answer your questions and assist with your reservations or you may book your trip using our convenient online reservation system.
SAFETY
GROOME'S COMMITMENT TO DELIVERING A SAFE, HEALTHY AND CLEAN TRAVEL EXPERIENCE
Since our founding in 1934, Groome Transportation has not wavered from its commitment to passenger and employee safety. Now, more than ever, we are devoted to ensuring the best and safest possible service experience for our customers.
THE WORD SAFETY IS NOT JUST A CATCH WORD AT GROOME TRANSPORTATION
Our principal focus is on maintaining every possible safe conduct and policy measure to assure protection of our customers, employees and the general public. All statutory DOT and Federal Motor Carrier rules and regulations are adhered to at each Groome location. Safety meetings, compliance audits and annual reviews are regularly conducted to assure consistent, safe practices throughout our company’s landscape, day in and day out.
We have the highest standards when it comes to maintaining our fleet of buses, vans and cars. Every vehicle in the Groome Transportation fleet is strictly maintained on prescribed schedules by our professional maintenance staff. With the safety of our customers and employees as a focus, we never cut corners when it comes to properly maintaining each vehicle. If a vehicle needs servicing, it gets serviced. If a vehicle needs tires, it gets tires. If a vehicle needs brakes, it gets brakes. No component is left unchecked, and all activity is properly recorded. Externally, we keep the fleet spic-and-span, and our customers notice. If there is a scratch, ding or blemish, we repair them all. No one pays more attention to the proper care of vehicles than Groome Transportation.
DRIVER TRAINING – WE ARE PASSENGER TRANSPORTATION SPECIALISTS
Driver qualification and training are key components of Groome Transportation’s operating plan. As a result, Groome drivers are a unique group of passenger transportation specialists. Each one has passed rigorous background check and pre-employment screening for physical ability and condition. They all have received initial driving and safety training instruction, as well as customer care reviews. All drivers are in uniform with Groome logos embroidered on their shirts and caps for easy recognition and to present a neat, professional appearance.
Topical safety meetings are held at each location to add to each driver’s continuing knowledge of safe practices. Quarterly random screening assures compliance with substance avoidance requirements. Annual physicals are provided by the company at designated local medical clinics to assure DOT physical standards are met by each driver.
OUR FLEET
At Groome Transportation, we pride ourselves on the use of state-of-the-art vehicles designed for your comfort and safety. Every seat has a seat belt, and every vehicle has DOT- prescribed safety equipment on board. Additionally, we utilize on-board cameras facing front and back to record any unusual event or rough terrain. Every specification we incorporate into our vehicles is geared to proper care of passengers and employees. Whether it is one of our 52 passenger motor coaches, 29 passenger minibuses or an 11 passenger Transit van, we insist on a great ride, secure luggage, and safe passage on every trip.
Not all vehicles are available at all locations.
HISTORY
Three Generations of Groome Transportation
1934
A Family Business is Born
Groome Transportation was founded by Harold V. Groome, Sr., to provide school bus transportation in Henrico County, near Richmond, Virginia.
1947
Airport Shuttles Launched
Service to Richmond International Airport, formerly Richard E. Byrd Field, began in an effort to better serve the growing Richmond community while better capitalizing on the increased use of air travel.
1955
Military Transport Added to Richmond-Area Services
In the 1950s, Groome Transportation’s operational focus grew to include service from Byrd Field to Fort Lee and Fort Pickett and to several other locations within the city of Richmond.
1962
Expansion Through Diversification
The company’s offerings changed significantly in the 1960s. Groome Transportation diversified and also operated a fleet of 18-wheelers and freight docks as well as a rental car company.
1988
Georgia Joins the Fleet
Groome Transportation began providing shuttle service between Macon, Warner Robins, Robins Air Force Base and Atlanta’s Hartsfield-Jackson International Airport. The company operates out of a state-of-the-art facility with ample complimentary customer parking. Today, the company has expanded to provide daily round trips to ATL.
1996
Columbus Added
Groome Transportation began providing shuttle service between Columbus/Fort Benning and the Atlanta airport. The company now provides round trips between the area and Atlanta’s Hartsfield-Jackson International Airport, every day.
2005
Chattanooga Adds Expanded Service Area
Groome Transportation of Tennessee was established in Chattanooga in 2005 with the acquisition of Express Shuttle, which had been providing transportation to the Atlanta and Nashville airports since 1995. The Chattanooga operation provides an expanded schedule to both airports - to and from Atlanta’s Hartsfield-Jackson International Airport and round trips daily to and from Nashville International Airport.
2011
Classic City Added and New Warner Robins Facility Opens
Groome Transportation expanded to begin in Athens, Georgia, with 24-hour-a-day shuttle services to Atlanta’s Hartsfield-Jackson International Airport. Soon thereafter, the company acquired a long-time provider, AAA Airport Shuttle, and now provides round trips every day.
Also in 2011, a new operating center was opened near I-75 in Warner Robins to better serve the area and Warner Robins AFB.
2012
Groome Expands to Augusta
Groome Transportation expands again with the acquisition of Easy Ride Shuttle Service of Augusta. The company now provides round trips every day to and from the area and Atlanta’s Hartsfield-Jackson International Airport.
2012
Auburn Adds Atlanta Airport Service
Groome Transportation’s Auburn, Alabama, operation expanded to provide shuttle services to and from Atlanta’s Hartsfield-Jackson International Airport, and now provides round trips every day.
WHY GROOME?
Leave the Driving to Us!
Schedules
Services available 24/7, year-round. Schedules to meet any flight plan.
Parking
Complimentary parking available at most offices for your convenience.
Affordable
Sharing a ride is less expensive and greener than driving alone.
Convenience
Enjoy curbside drop-off and pickup at your destination.
CONTACT GROOME
SEND US A MESSAGE
Have a Question or Comment?
We would love to hear from you.
Form submissions are not monitored 24/7.
For immediate assistance, please call your local Groome Office.