Athens, GA
FAQ

Frequently Asked Questions


3190 Atlanta Hwy. Suite 22
Athens, GA 30606

(706) 612-1155
athensoffice@groometrans.com

  • Athens FAQ

    Athens Specific FAQ

  • Find Us

    Atlanta Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Athens Branch FAQ

    Do you provide on-site parking?
    Yes, we offer free, limited short term parking for a maximum of 30 days. Please note we have parking constraints during the holidays, we recommend you contact our office to verify availability during the peak holiday season. 

    Do you offer residential pickups?
    We do not offer residential pickups, but we pickup at the University of Georgia campus and local hotels in Athens area, if you have a hotel reservation. Additionally, we offer charter services, if you have group travel needs.

    Where do you pickup at the University of Georgia?
    We pickup at the rear of the Georgia Center by the South Parking Deck on Green Street off of Lumpkin Street. As a reference, the address for the Georgia Center is 1197 S. Lumpkin Street, Athens, Georgia, 30602.

    Do you stop at University of Georgia on football game days?
    Due to increased congestion and limited campus access, we are unable to pickup or drop-off at the University on game days. We encourage all passengers to use our main office location for pickups and drop-offs on game days. Limited service is available to some local hotels.

    Where do you pickup or drop-off in Bethlehem, Georgia?
    We stop at the Circle K located 634 Christmas Avenue,  Bethlehem Ga 30620 at  the corner of Hwy 316 and Hwy 11.

    Do I need advance reservations for transportation from Bethlehem, Georgia?
    Yes, an advance reservation of four hours is required for these locations.

    Package Fares: Groome Transportation accepts package delivery to Hartsfield-Jackson Atlanta International Airport. The rates below are for packages not exceeding fifty pounds.
    Small Envelope: $12.00
    Medium Package (2'x2'): $22.00
    Large Package (3'x3'): $27.00

    What are your Hours of Operation?
    At Groome Transportation Athens, our office operates 24 hours a day, 365 days a year with limited service on Christmas Day.

  • Atlanta Airport (ATL)

    PLEASE NOTE: Due to construction at ATL our pickup location at the airport will be changing. Please be sure you are using the correct instructions for your travel.

    Do you pickup or drop-off at the International Terminal at Hartsfield-Jackson Atlanta International Airport (ATL)?
    Yes, we are able to drop passengers off at the International Terminal in front of your airline. However, we are not allowed to pickup at the International Terminal. You may take an Atlanta Airport shuttle that will connect to the domestic terminal and ground transportation area.

    International Travelers: We are not allowed to pick-up at the International Terminal. Locate the International Shuttle Connector which transports from the International Terminal to the Domestic. The ride is approximately ten minutes. Once at the Domestic terminal, you would locate our van at Ground Transportation in lanes 12-15.

    EFFECTIVE August 12 - September 30:
    How To Find The Shuttle At ATL Airport:
    After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation / MARTA.

    Exit the terminal through Door W2, by the South Baggage Claim, and follow the covered walkway across the taxi pickup lane. Turn left and proceed past the SkyTrain South entrance before bearing right and following the path past the dog park. Follow crosswalks across the hotel shuttle lane and then the limousine shuttle lane.  The Groome shuttles will be on your right.

    This temporary move is mandated by the Atlanta Airport to accommodate construction and will result in decreased passenger loading time, so please arrive 15 minutes prior to departure. Groome shuttles to various locations will share these spaces, so be sure to board the correct shuttle. We look forward to seeing you!

    EFFECTIVE October 1, 2019:
    How To Find The Shuttle At ATL Airport:

    After claiming your baggage at ATL Terminal North or Terminal South baggage claim, follow the signs toward Ground Transportation / MARTA.

    Exit the terminal through either Door W1 or Door W2 and follow the covered walkway across the taxi pickup lane. Turn right towards the SkyTrain North entrance and the Groome shuttles will be on your right along the curb, immediately adjacent to the North SkyTrain entrance.

    This is a mandated move by the Atlanta Airport, due to construction, and will result in decreased passenger loading time, so please arrive 15 minutes prior to departure.  Groome shuttles to various locations will share these spaces, so be sure to board the correct shuttle. We look forward to seeing you!

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Atlanta Airport

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage  and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?

    You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date.  Same day reservations are non-refundable.

  • Payments


    Do you accept credit card and cash payments?

    All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.

  • Refund Requests


    Cash refunds are processed by our Corporate Office only. We are unable to process cash refunds at our local offices, but our local office can assist you with processing this request and receiving prompt reimbursement. Contact our local office to complete a refund request form and assistance in processing.

  • Luggage Policy


    Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free

    Each Child Ticketed Passenger is allowed 1 standard size* bag, Free

    Each additional bag is $25.00 per piece.

    No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

    *A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

    **A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    We allow pets to ride with certain stipulations.

    In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.

    Additional fees apply.

    Certified service animals are not subject to additional fees or carrier requirements.

    Please note: Only one pet per Vehicle is allowed.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

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