Sedona, AZ
FAQ

Frequently Asked Questions


959 S Camino Real
Cottonwood, AZ 86326

Sedona Office Hours
7:00 am to 9:00 pm • 7 days a week
Phones Answered 24 / 7
928-350-8466

  • Sedona FAQ

    Flagstaff Specific FAQ

  • Find Us

    PHX Airport Locations.
    Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accept card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Sedona Branch FAQ

    Do You Provide On-Site Parking?
    Complimentary parking at our Main office, 959 S Camino Real, Cottonwood, AZ 86326, is available at your own risk for up to 14 days. All parking is available on a first come first served basis, all other parking arrangements must be made on your own. Call (928) 350-8466 for more details.

    Do I Need Advance Reservations for Transportation?
    To ensure availability, we strongly encourage reservations. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.

    Do You Offer Hotel Pickup?
    We offer Pickup / Drop-Off at many Hotels Sedona, Village of Oak Creek, Cottonwood, and more. Service to Enchantment, Mii Amo and Sedona Mago require additional costs. Please visit the Sedona Location Page or call (928) 350-8466 for more information. All locations require advanced scheduling and stops are made by reservation only.

    Do You Offer Home Pickup?
    Home Pickup/Drop Off service is available in the Sedona Area. Home Pickup / Drop-Off is currently not available online. Please call (928) 282-2066 by 6:00 pm the night before your scheduled travel to reserve this Service or add Home Pickup/Drop Off Service to an existing reservation.

    How Home Pickup / Drop-Off Works:
    • When you call to reserve Home Pickup/Drop Off service with your regular shuttle ride, our reservationist will ask you a few questions to gather the necessary information like pickup address, date, flight time, and any special instructions.
    • The reservationist will then book your regular shuttle in the appropriate time frame to catch your flight. Your Home Pickup Service will then be added to your reservation, rates are calculated based on your qualified zone.
    • The evening before travel, you will be called by our Customer Service staff to set up and/or confirm the approximate scheduled pick up time that a driver will be at your residence for departure. Please be ready 15 minutes prior to that pick up time.

    Do You Deliver Packages?
    Groome Transportation Sedona accepts package delivery to Phoenix. Please visit our Package Services Page for more information including Price as well as delivery locations.

    What Are Your Hours of Operation?
    Sedona Office Hours are 7:00am-9:0pm 7 days a week. Our Phones are answered 24 Hours / 7 Days a Week - (928) 350-8466.

    Does the Shuttle Sedona to / from Flagstaff Run Year Round?
    FLAGSTAFF to SEDONA shuttle service operates seasonally March through October. ADVANCE RESERVATIONS are required as service does not automatically run. Times are subject to change. Arrival times are estimates only and may be affected by road conditions, weather, and other delays beyond our control.

  • Phoenix Sky Harbor International Airport (PHX)
    How to Find us at PHX

     

    EFFECTIVE FOR TRAVEL ON & AFTER APRIL 1, 2019:

    Terminal 2:
    Upon arrival at Terminal 2 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #8 and cross to the center island near the taxi cab pick-up area. Please wait at the BLUE INTER-CITY SHUTTLE sign. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!

    Terminal 3:
    Upon arrival at Terminal 3 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and cross to the center island. Turn to the right and walk until you see the BLUE INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs Terminal 2 at scheduled departure time before picking up at Terminals 3 and then 4. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!

    Terminal 4:
    Upon arrival at Terminal 4 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign. The shuttle departs Terminal 2 at scheduled departure time before picking up at Terminals 3 and then 4. Your shuttle driver will pick you up at curbside and check you in for your trip.

  • Check In Policy


    What is the check-in policy?

    Groome Transportation requires all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation Location Page and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle, please contact the office at 928-350-8466.

    Are shuttle reservations required?
    To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date.  Same day reservations are non-refundable.

  • Payments


    Does Groome Transportation accept credit cards? 
    Groome Transportation requires a credit card for any advance reservations made on the phone and online, we will gladly accept Visa, MasterCard, American Express and Discover cards. Cash payments may be made in advance at any one of our office locations in Tucson, Flagstaff, Prescott, and Cottonwood during regular business hours.

  • Luggage Policy


    What is the Luggage Policy?
    Groome Transportation shall NOT be responsible for any lost or damaged luggage or the contents of customers luggage, to include, but not limited to, personal electronic items such as Ipads, laptop computers, Etc.

    • Per Person: We allow two full size suitcases (not to exceed 50 lbs each) and one carry-on per person.

    • Bicycles will only be transported when packaged in an appropriate bike box.
    
• Please contact our office for more information or with questions.

    • Alerting Groome Transportation in advance will help ensure the appropriate space is available for any bulk items you may be traveling with.

  • Accessibility


    Are the shuttles handicap accessible?
    Groome Transportation is outfitted with handicap accessible vehicles. Contact your local Groome Transportation branch for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a space at no additional charge for the service dog.

  • Children

    Can unattended children ride with Groome Transportation? 

    EFFECTIVE APRIL 1, 2019, Unaccompanied minors, defined as passengers 14-17, may ride alone. Minors under the age of 14 must travel with a parent or guardian.

    Does my child need to ride in a car seat?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be in an age-appropriate approved safety seat. Parents and guardians are required to install any car seat or booster seat used by their child. Parents and guardians must provide their own car seats or booster seats.

  • Pets


    Are pets allowed on Groome Transportation?
    Only service dogs are allowed on Groome Transportation. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a space at no additional charge for the service dog.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local Groome Transportation branch at either 928-350-8466 or 520-795-6771 and alert the appropriate division. Groome Transportation will do its best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as iPads, laptop computers, etc.

  • Group Charters


    Do you provide group transportation?

    Are you planning a private event and need transportation for your guests? Groome Transportation is here to help with over 20 years experience organizing charter service across the State for a variety of events.

    Groome Transportation operates across the State and with offices in Phoenix, Tucson, Prescott, Flagstaff, and Sedona we can provide you with easy, reliable, and safe transportation at a price that won’t break your budget.

    Our rates are competitively priced and there are never hidden fees or mysterious add-on charges listed in our contracts.  Requests are subject to availability and advance reservations are highly encouraged.

    Visit our Services Page to learn more.

  • Schedule

    Convenient Schedules to meet any flight plan.

  • Parking

    Complimentary Parking at many locations.

  • Save

    Group Transport saves money and gas.

  • Convenience

    Enjoy curbside drop-off and pickup.

WHY GROOME?

Leave the Driving to Us!

CONTACT GROOME

959 S Camino Real
Cottonwood, AZ 86326
928-350-8466

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