Colorado Springs, CO
FAQ

Frequently Asked Questions


3003 Willamette Pl
Colorado Springs, CO 80909

719-687-3456
cosprings@groometrans.com

  • Colorado Springs FAQ

    Colorado Springs Specific FAQ

  • Find Us

    Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Colorado Springs Branch FAQ

    Do you provide on-site parking?
    We do not currently offer parking facilities at our Colorado Springs Branch.

    Do you offer residential pickups?
    We do not currently offer Home Pick-Ups from our Colorado Springs Location.

    Do I need advance reservations for transportation?
    To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.

    What are your Hours of Operation?
    Our office hours are daily 5:00am to 12:00am where one of our dispatchers are waiting to help you out and get your unforgettable trip planned to the mountains. We can be reached at 719-687-3456.

  • Denver International Airport (DIA)

    How To Find The Shuttle At DIA Airport
    At the Denver International Airport we pick-up ONLY on the East Side of baggage claim. Passengers need to exit through door 505 and continue to Island 5 to meet their driver.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Denver Airport

  • Colorado Springs Airport (COS)

    How To Find The Shuttle At COS Airport
    At the Colorado Springs Airport, we pick-up and drop off outside arrivals, level 1 in lane 2.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Colorado Springs Airport

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage  and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    How early should I arrive for my reservation?
    To maintain an on-time schedule, we kindly request all passengers be ready at their pickup location at least 15 minutes prior to departure.

    What do I do if my flight is delayed?
    If you’ve missed your scheduled shuttle please call our office at 719-687-3456 as soon as possible and we will rebook you on the next available departure.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date.  Same day reservations are non-refundable.

  • Payments


    Do you accept credit card and cash payments?

    Groome Transportation requires a credit card for any advance reservations made on the phone and online, we gladly accept all major credit cards.

  • Luggage Policy


    Each passenger may bring one full size suitcase under 50 lbs and one carry-on suitcase, plus a purse, briefcase, laptop case or a small backpack. 

    Each additional bag is $25.00 per piece.

    No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

    *A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

    **A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall or less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    Only service dogs are allowed on our shuttles. Please alert our agents when booking a reservation if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

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