The Villages FAQ - Groome Transportation - Book Now

The Villages®, FL

FAQ | Frequently Asked Shuttle Questions


Groome Office Serving The Villages® Community
(352) 539-9664

  • The Villages® Community Airport Shuttle FAQ

    The Villages® Community Specific FAQ

  • Find Us

    Orlando Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Branch Serving The Villages® Community FAQ


    Do you provide on-site parking?
    We do not currently offer parking facilities at our office serving The Villages® Community.

    Do you offer residential / hotel pickups?
    Yes, we offer Residential Home and Hotel Pickups, for the area in and around The Villages® Community for no additional fee per Reservation. When making your reservation, a home pickup time will be assigned. Please click here to reference our Home / Hotel Pickup Zones.

    What if I miss my shuttle?
    If you have missed your scheduled shuttle please call our office and an agent will do their best to reschedule for the next available departure. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Do you service Sanford International Airport (SFB)?
    We do not currently service the Orlando Sanford International Airport.  Please sign up for email notifications and we will let you know as we enhance our service offering.

  • Orlando International Airport (MCO)

    How To Find The Shuttle At MCO Airport

    DEPARTURES:
    Groome Transportation drops off directly in front of your airline terminals A & B

    ARRIVALS:
    Orlando International Airport Pickup for service to The Villages® Community. is available on both "A" and "B" side - Main Terminal. Level 1. ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND LEVEL. Terminal A will pickup from stalls A42 – A45 and Terminal B will pickup from stalls B1-B4.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

    Click to View Map of Orlando Airport (MCO)

    "A" Side AIRLINE TERMINAL ASSIGNMENTS:

    Aer LingusAero MexicoAir TransitAlaska Air
    AviancaAZULCaribbeanCOPA
    EmiratesFrontierInterjetJetblue
    LatamNorwegianSouthwestSunwing
    Virgin Atlantic   

    "B" Side AIRLINE TERMINAL ASSIGNMENTS:

    Air CanadaAmericanBahamasairBritish Airways
    DeltaIcelandairLufthansaSilver Airways
    SpiritSun CountrySwiss/EdelweissThomas Cook
    UnitedVolarisWestjet 
  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time from MCO and to be ready 15 minutes prior to your scheduled home pickup time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    Yes, we do require advance reservations for all customers. To ensure the best availability please make your reservations at least 24 hours before departure.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. If you need to cancel, you will be issued a credit for use on future travel within the next year. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

  • Payments


    Do you accept credit card and cash payments?

    We do require credit card payments for all reservations. At this time we are unable to accept cash payments for shuttles from The Villages® Community to MCO. All major credit cards are accepted to reserve your shuttle online or over the phone.

  • Luggage Policy

    Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free

    Each Child Ticketed Passenger is allowed 1 standard size* bag, Free

    No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

    *A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

    **A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    Only service animals are allowed on Groome Transportation. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

CONTACT GROOME

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