Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Branch Serving The Villages® Community FAQ
Do you provide on-site parking?
We do not currently offer parking facilities at our office serving The Villages® Community.
Do you offer residential / hotel pickups?
Yes, we offer Residential Home and Hotel Pickups, for the area in and around The Villages® Community for no additional fee per Reservation. When making your reservation, a home pickup time will be assigned. Please click here to reference our Home / Hotel Pickup Zones.
What if I miss my shuttle?
If you have missed your scheduled shuttle please call our office and an agent will do their best to reschedule for the next available departure. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.
Do you service Sanford International Airport (SFB)?
We do not currently service the Orlando Sanford International Airport. Please sign up for email notifications and we will let you know as we enhance our service offering.
Orlando International Airport (MCO)
How To Find The Shuttle At MCO Airport
Groome Transportation drops off directly in front of your airline terminals A & B
Orlando International Airport Pickup for service to The Villages® Community. is available on both "A" and "B" side - Main Terminal. Level 1. ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND LEVEL. Terminal A will pickup from stalls A42 – A45 and Terminal B will pickup from stalls B1-B4.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
"A" Side AIRLINE TERMINAL ASSIGNMENTS:
Aer Lingus Aero Mexico Air Transit Alaska Air Avianca AZUL Caribbean COPA Emirates Frontier Interjet Jetblue Latam Norwegian Southwest Sunwing Virgin Atlantic
"B" Side AIRLINE TERMINAL ASSIGNMENTS:
Air Canada American Bahamasair British Airways Delta Icelandair Lufthansa Silver Airways Spirit Sun Country Swiss/Edelweiss Thomas Cook United Volaris Westjet
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time from MCO and to be ready 15 minutes prior to your scheduled home pickup time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.
Are shuttle reservations required?
Yes, we do require advance reservations for all customers. To ensure the best availability please make your reservations at least 24 hours before departure.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Do you accept credit card and cash payments?
We do require credit card payments for all reservations. At this time we are unable to accept cash payments for shuttles from The Villages® Community to MCO. All major credit cards are accepted to reserve your shuttle online or over the phone.
Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free
Each Child Ticketed Passenger is allowed 1 standard size* bag, Free
No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.
*A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)
**A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Are pets allowed on the shuttle?
Only service animals are allowed on Groome Transportation. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.
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