Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Branch Serving The Villages® Community FAQ
Do you provide on-site parking?
We do not currently offer parking facilities at our office serving The Villages® Community.
- Parking at Lake Sumter Landing Depot: Parking is short-term arrival and departure assistance only with no overnight parking allowed.
Do you offer Residential service for the Orlando Airport?
Service between your residence and the Orlando Airport on our shared-ride shuttle is available throughout The Villages. Since we pick-up at multiple residences, the trip maybe up to 2 ½ hours, if you are looking trip of shorter duration, we offer Express Shuttle service from our Spanish Springs, Lake Sumter Landing and Brownwood Hotel and Spa Depots. Book Express Shuttle Here.
Can I book a shuttle online for a discount?
The easiest and most convenient way to make a reservation and to save is to use our online reservation system and receive an online discount. To make a reservation online, click here to get started.
What if I miss my shuttle?
If you have missed your shuttle or your travel time is less than 30 minutes from departure from the airport, please contact our office at 352-539-9664. If our hold times are extended and it is close to your departure, our next arriving driver will be able to assist you and provide updates on our availability.
Can I use Groome to get to and from the Brightline Rail Service?
The Brightline Train Station is accessible via the Terminal Link (APM) Station. From Terminals A or B, simply take the train as if you were going to Terminal C. At the Terminal Link Station, you will see signs for the Brightline Train. From Terminal C, cross through Parking Garage C as if you were going to the Terminal Link Station toward Terminals A & B. Once you reach the Terminal Link station, you will see signs for the Brightline Train. Find more information here: Getting Around MCO Orlando Airport - Train Station.
Do you service Sanford International Airport (SFB)?
We do not currently service the Orlando Sanford International Airport. Please sign up for email notifications and we will let you know as we enhance our service offering.
The Villages® Depot Express Locations
The Spanish Springs Depot:
1150 Paige Place, The Villages, FL 32159
The Lake Sumter Landing Depot:
1045 Old Mill Run, The Villages, FL 32162
The Brownwood Hotel & Spa:
3003 Brownwood, Boulevard, The Villages, FL 32163
The Express Depot Shuttle departs from Spanish Springs first, then stops at Lake Sumter Landing and finally proceeds to the Brownwood Hotel and Spa before departing for the Orlando Airport.
Please arrive at the Shuttle Station 15 minutes prior to your scheduled departure time.
Orlando International Airport (MCO)
How To Find The Shuttle At MCO Airport
Groome Transportation due to airport regulations, provides service to the ground transportation area on level one if traveling on a bus or minibus. All other vehicles will provide drop-off service on the arrivals level at Terminals A, B, C and the Train Station.
Groome Transportation pick-ups up at Terminals A, B and C at the Orlando Airport. You can find us in Ground Transportation at Terminals A & B on Lower Level 1, one level lower than baggage claim. We pick-up from stalls 14 – 15 at Terminals A and B. You can find us at the lowest level of Terminal C in parking space, C276, at the Train Station spaces 13-17.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
BRIGHTLINE RAIL SERVICE:
The Brightline Train Station is accessible via the Terminal Link (APM) Station. From Terminals A or B, simply take the train as if you were going to Terminal C. At the Terminal Link Station, you will see signs for the Brightline Train. From Terminal C, cross through Parking Garage C as if you were going to the Terminal Link Station toward Terminals A & B. Once you reach the Terminal Link station, you will see signs for the Brightline Train, we will pick up and drop off at parking spaces C13 – C17. Please see the Orlando Airport Terminal C and Train Station map to facilitate your transfers: Getting Around MCO Orlando Airport - Train Station.
Check In Policy
What is the check-in policy?
We request all passengers arrive 10-15 minutes prior to departure from our depot stops and the Orlando Airport and be ready 10-15 minutes prior to your scheduled home pickup.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.
Are shuttle reservations required?
Yes, we do require advance reservations for all customers. To ensure the best availability please make your reservations at least 24 hours before departure.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Do you accept credit card and cash payments?
We do require payments in advance for all reservations. All major credit cards are accepted to reserve your shuttle online or over the phone. At this time we are unable to accept cash payments for shuttles from The Villages® Community to MCO.
Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.
Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.
We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.
Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office. We recommend Baby Bundles (352)-406-4754 in the case that a car seat needs to be rented.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Are pets allowed on the shuttle?
We allow pets to ride with certain stipulations.
In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier requirements.
Please note: Only one pet per Vehicle is allowed.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.
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