Montgomery, AL
FAQ | Frequently Asked Questions
Shoppes at East Glenn
1530 East Glenn Ave, STE A
Auburn, AL 36830
Office Hours:
24 Hrs | Daily
Phone agents available 24 / 7
Montgomery FAQ
Do you provide on-site parking?
Groome Transportation does not offer parking at our main facility in Auburn, or at any of our pickup locations except the Montgomery Intermodal Center has Parking Available for $6 / Day. We apologize for this inconvenience, while we search for additional parking at other stops.Do you offer residential pickups?
We do not offer residential pickups or drop-offs, but do offer scheduled stops at the Maxwell A.F.B., University Inns, Montgomery Intermodal Center, The Nest at AUM, and the Exit 38 Pilot in Tuskegee. As a reminder we cannot offer parking at any of these stops.Can I leave my vehicle at one of Groome Transportation's designated hotel pickup locations?
Parking is not allowed at any of our offsite pickup locations, please note these are pickup and drop off points only, Groome Transportation does not authorize or recommend parking at any of these facilities.Will I make any stops before my final destination?
Shuttle trips to/from Montgomery will make a layover in Auburn before proceeding to their final destination. We do everything we can to minimize any layover, but some times there may be an extended layover in Auburn. Thank you for your understanding.Where do you pickup at Auburn University at Montgomery?
We have scheduled pickups at The Nest, just inside the main entrance off Taylor Road.Do you offer service to Tuskegee University?
We now offer service to the Exit 38 Pilot in Tuskegee!I am being assigned to Maxwell/Gunter, where will you drop me off?
Our current stop is at the Maxwell Air Force Base University Inn. We are applying to have access to the base to better serve the community and hope to offer more convenient locations soon.I booked to go to the airport, why are we stopping?
We strive to serve the whole community. These additional passengers also need to travel to Atlanta Hartsfield-Jackson. We have allotted time in the schedule for these additional brief stops and will ensure timely travel to and from the airport.Do I need advance reservations for transportation from Montgomery, Alabama?
Yes, an advance reservation of three hours is required for this location.Can I book a shuttle online for a discount?
The easiest and most convenient way to make a reservation and to save is to use our online reservation system. To make a reservation online, click on “Book Now” to get started.Do you provide service on Holidays?
Thank you for your interest in Groome Transportation. We provide service 365 days per year including all major holidays. Our schedule on these days may be reduced, but we will provide full coverage for all airport departures and arrivals.
Atlanta Airport (ATL)
How To Find The Shuttle At ATL Airport -
Domestic Arrivals: Exit the domestic terminal through Door W1 or W2, adjacent to domestic baggage claim and follow the covered walkway to spaces numbered 4-8 and you will see our shuttles.
International Arrivals: We are not allowed to pick-up at the International Terminal. Take the International Shuttle Connector from the international terminal for a brief 10-minute trip to Ground Transportation at the domestic terminal. You will see our shuttles in spaces 4-8.
Groome shuttles to various locations share this pickup area, so be sure to board the correct shuttle. We look forward to seeing you soon!
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
Reservations
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
Cancellation Policy
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Payments
Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.
Luggage Policy
Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Personal Items
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.Luggage
Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.Luggage Tips
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Prohibited Items
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.Military Travel
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.Assistive Devices
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
Accessibility
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel.
Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Children
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall or 40 pounds or less must be securely buckled in an age-appropriate child restraint seat.• Children under 1 year of age must be in a rear-facing car seat.
• Children 1-3 years of age must be in a rear-facing car seat. If they weigh more than 20 pounds they may be in a forward-facing car seat.
• Children 4-7 years of age, between 40-80 pounds or less than 57 inches tall must be in a forward-facing car seat or booster seat with a lap and shoulder belt.
• Children 8+ years of age and less than 57 inches tall must use a booster seat plus a lap and shoulder belt.We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Pets
Are pets allowed on the shuttle?
We allow pets to ride with certain stipulations.In order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier requirements.
Please note: Only one pet per Vehicle is allowed.
Lost Items
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Group Transportation
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Corporate Accounts
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.Benefits:
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
WHY GROOME?
Leave the Driving to Us!
Schedules
Services available 24/7, year-round. Schedules to meet any flight plan.
Parking
Complimentary parking available at most offices for your convenience.
Affordable
Sharing a ride is less expensive and greener than driving alone.
Convenience
Enjoy curbside drop-off and pickup at your destination.
CONTACT GROOME
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