Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.
Santa Fe Branch FAQ
Do you provide on-site parking?
We provide complimentary parking at the Groome Transportation office located at 2400 Cerrillos Rd., Santa Fe, NM 87505.
Do you offer residential pickups?
We do not currently offer Home Pick-Ups from our Santa Fe Location.
Do you offer hotel pickups?
Yes, all Santa Fe Hotels served with confirmed reservation. Be at your pickup point 10 minutes prior to your designated pickup time. Groome Transportation is not responsible for transporting passengers who miss the van. Please remember, you must be outside the hotel for pick up. If you are not picked up by 5 minutes past your departure time, call our office immediately. Have your confirmation number ready. With this number you are guaranteed service.
Do I need advance reservations for transportation?
To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.
How does your shared-ride service work?
Service from the Albuquerque Airport to Santa Fe
Book online or over the phone at 505-474-5696 in advance to guarantee you a seat at your preferred shuttle departure time. Gather your luggage and proceed to the Shuttle Waiting Area inside the airport next to the East door just past Carousel 8. Please be prepared to check in with your driver at least 10 minutes prior to your designated pickup time. Due to security considerations, the Albuquerque Sunport does not allow us to wait outside at the curb. Our drivers park in the commercial parking lot and walk in to the airport Shuttle Waiting Area.
Service from your Santa Fe hotel, lodging, convention center, or train stations to the Albuquerque Airport
We recommend booking your ride at least 24 hours in advance. Be ready to go 5 minutes prior to your scheduled pick up time. Join the ride with other passengers going to the airport. When you arrive, our driver will drop you off right outside the Albuquerque Sunport airport entrance doors.
How many stops will the van make?
The number of stops will depend on the number of other passengers in your vehicle. Most of our vehicles seat 10 passengers. The average amount of stops within a route typically consists of five to six stops, but that may vary based on the destinations of the other passengers.
How do I know what order I’ll be dropped off?
Since we can’t guarantee the sequence of pick-up or drop-off in advance of the ride, we recommend you speak your driver directly to find out about their planned route.
How long will the trip take?
Our shuttle departure time from Santa Fe is the time we leave from the corner of Water & Sandoval, and we pick up guests at hotels around town prior to the departure. Travel time from Water & Sandoval to ABQ Sunport is approximately 75 minutes. Travel time from ABQ Sunport to Santa Fe is estimated as 75 minutes, but the exact time of dropoff at any given stop depends on the number and destination of the other passengers on the shuttle. The driver chooses the drop off order to create the best route for the maximum number of passengers.
What does riding at your own risk mean?
Riding at your own risk means that you booked with a pickup time outside of those times recommended by our system to ensure timely arrival. For customers booking pickup later than the recommended times, we are not responsible for fees resulting from a missed flight.
Where is my ride?
This is the most common question we receive from customers with an impending pickup. If it is 5 minutes after your scheduled shuttle time and the vehicle has not arrived, please call our office at 505-474-5696 and one of our customer service agents will contact the driver.
What if my flight is delayed?
If you know in advance that your flight is delayed, please call our office at 505-474-5696 so we can move you to another shuttle. If you do not find out in advance, just call us when you arrive and we will get you on the next available shuttle. We do our best to monitor inbound flights, but on days of high volume or extreme weather delays that may not be possible.
Do you offer service to Santa Fe Airfield?
We do not offer service to / from Santa Fe Airfield at this time.
Albuquerue International Sunport (ABQ)
How To Find The Shuttle At ABQ Airport
When you arrive at ABQ Sunport, head downstairs to the baggage claim level, and proceed to the Shuttle Waiting Area inside the airport next to the East door just past Carousel 8 (head right at the bottom of the escalators and go all the way to the far east end). Check out your email confirmation for specifics on where to find us when you land. If you have not received an email confirmation for your reservation, you can contact us for further assistance.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Check In Policy
What is the check-in policy?
We request all passengers be in the Shuttle Waiting Area at least 10 minutes prior to your departure time.
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.
How early should I arrive for my reservation?
To maintain an on-time schedule, we kindly request all passengers be ready at their pickup location at least 15 minutes prior to departure.
What do I do if my flight is delayed?
If you’ve missed your scheduled shuttle please call our office at 505-474-5696 as soon as possible and we will rebook you on the next available departure.
Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. If you need to cancel, you will be issued a credit for use on future travel within the next year. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Do you accept credit card and cash payments?
Groome Transportation requires a credit card for any advance reservations made on the phone and online, we gladly accept all major credit cards.
Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag), one carryon, and one personal item such as a laptop case, backpack, or purse ride free!
Extra fees may apply if you have excess luggage, if your checked bag exceeds 50 pounds, if the total dimensions for your checked bag exceeds 80 inches when adding length, width, and height, or if you’ll be carrying a surfboard, pet crate, skis or other large items. Contact us at 505-474-5696 for needs outside of those listed.
Are the shuttles handicap accessible?
Groome Transportation Santa Fe provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Call our reservation line at 505-474-5696 for assistance in making reservations for accessible travel. Please alert your representative when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Do you provide car seats?
New Mexico law requires safety seats for children. Groome Transportation does NOT provide child safety seats and we are unable to transport children unless they are properly seated according to New Mexico law.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Are pets allowed on the shuttle?
Pets are welcome in a carrier, and there’s a $10 charge each way. Service Animals, as defined by the ADA, may travel with a paid passenger free of charge.
Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Leave the Driving to Us!
Services available 24/7, year-round. Schedules to meet any flight plan.
Complimentary parking available at most offices for your convenience.
Sharing a ride is less expensive and greener than driving alone.
Enjoy curbside drop-off and pickup at your destination.
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