FARE POLICIES

RESERVATIONS ARE REQUIRED in advance of riding the shuttle.
We recommend that you make your purchase online, or by calling (423) 954-1400, at least 24 hours in advance, to avoid potential delays at your time of travel.

Groome Transportation and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

ALL CHILDREN under the age of 15 must be accompanied by an adult. Children age 15-17 may travel by themselves if the parent or guardian has completed and submitted an Unaccompanied Minor form prior to or at the time of departure.

CHILD SAFETY SEATS: All children under age 8, less than 57 inches tall and less than 40 pounds must be in an age-appropriate approved safety seat. Safety seats are not provided by Groome Transportation.

PETS must be kept in a small (max size 2’x2′) airline approved carrier. Please note: Only one pet per adult ticketed passenger is allowed. Only one pet is allowed per vehicle, so please make reservations in advance.

LUGGAGE: Each Adult Ticketed Passenger is allowed 2 standard size bags plus 1 hand carry bag is free. Each Child Ticketed Passenger is allowed 1 standard size bag is free. Each additional bag is $25.00 per piece. To see more details on Luggage Sizes, visit out FAQ Page here.

Fares subject to change without notice.