FAQ | Frequently Asked Questions

4414 E Harmony Rd
Fort Collins, CO 80528
(970) 226-5533
  • Wyoming FAQ

    Wyoming Specific FAQ

  • Find Us

    Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Coronavirus Update

    Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.

  • Wyoming Branch FAQ

    Do you provide on-site parking?
    Our Wyoming Route does not offer parking.  On our Loveland Route, we offer free, long term parking at the Northern Colorado Regional Airport.

    Do you offer residential pickups?
    Yes, you may reserve home pickup or drop off online or over the phone by calling (970) 226-5533.  Home Pickup customers are given an hour window of possible pickup times and the evening before we calculate the most efficient routing to serve all our customers.  We then call each passenger to confirm a 5 minute pickup window for your trip the next day.

    What is Shared Ride and how does it work?
    The Groome Transportation Wyoming Shared Ride Airport Shuttle service provides a low cost, environmentally friendly transportation service between Denver International Airport and Southern Wyoming. In a Groome shared ride, you share the vehicle with other travelers while also sharing the overall cost of the service. Groome shared ride helps the environment by eliminating the need for travelers to drive to DIA or get a a ride with a friend or family member.

    Groome Shared Ride pickups are planned in detail every day. Late each day we calculate the most efficient routing to ensure home and business pickups are convenient and effective. After we have determined the most efficient routing we call each passenger and give a 5 minute pickup window for the next day.

    Are advance reservations required?
    To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate same day reservations, but service cannot be guaranteed. Make your reservations online or by calling 970-226-5533, to avoid potential delays at your time of travel. Please call the reservation line as soon as you know you are in need of a ride and our agents will help get you on the next available shuttle. Hope to see you soon!

    Does Groome Transportation Wyoming hold shuttles if passengers are running late?
    We don’t hold our shuttles. Because we are a shared ride service, it is important for us to adhere as closely as possible to our published departure times in order to respect the time of all of our customers but also to meet the logistical demands of our service. Once our drivers have pulled away from the curb at DIA, they are obligated to follow safe driving practices and will not stop to board late passengers. 

    Does Groome Transportation Wyoming offer a Senior Discount?
    Yes! For our passengers aged 65+ we offer a senior discount.

    Are the shuttles handicap accessible?
    Groome Transportation Wyoming provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Call our reservation line at 970-226-5533 for assistance in making reservations for accessible travel. Please alert your representative when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

    What happens if I miss my shuttle?
    We know that traveling can be stressful, and there are many variables outside of your control when you are traveling by air. If your flight is delayed or your baggage gets held up, we will take good care of you by automatically moving your reservation to the next available shuttle. If you are going to be significantly delayed, please contact us at 970-226-5533 and let us know of your new expected arrival time

  • Denver International Airport (DIA)

    How To Find The Shuttle At DIA Airport
    When arriving at the airport, exit baggage claim on the East Side of the Main Terminal. You'll know you are on the East Side if the signs are blue and door numbers are odd. Our pickup location is directly outside between Doors 515 and 517, curbside right by the building.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Check In Policy

    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations

    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage  and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    How early should I arrive for my reservation?
    To maintain an on-time schedule, we kindly request all passengers be ready at their pickup location at least 15 minutes prior to departure.

    What do I do if my flight is delayed?
    If you’ve missed your scheduled shuttle please call our office at (970) 226-5533 as soon as possible and we will rebook you on the next available departure.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy

    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.

    Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

  • Payments

    Do you accept credit card and cash payments?

    Groome Transportation requires a credit card for any advance reservations made on the phone and online, we gladly accept all major credit cards.

  • Luggage Policy

    Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.

    Personal Items
    Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.

    Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.

    Luggage Tips
    To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.

    We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.

    Prohibited Items
    Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.

    Military Travel
    Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.

    Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.

    Firearms and Ammunition
    All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.

    Assistive Devices
    For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.

  • Accessibility

    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children

    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint guidelines. In Colorado, the law requires that children under 8 years old must be restrained in the appropriate child restraint system.

    We aren't able to provide car seats or booster seats and require all passengers to provide them for their children. Please note: We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets

    Are pets allowed on the shuttle?
    We do allow pets to travel on shuttles.  In order to avoid discomfort of any passengers, pets must be kept in a small airline-approved carrier. They must be clean, quiet and accustomed to travel.   If you are traveling with a service dog please alert Groome Transportation ahead of your travel date(s) so we may reserve a seat at no additional charge for the service dog.

  • Lost Items

    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation

    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts

    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.


Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.



Have a question or comment?
We would love to hear from you!

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