GROOME TRANSPORTATION
FAQ
Frequently Asked Questions
Your location may have different policies than listed here - please see your location page for specifics regarding your travel.
Atlanta Airport (ATL)
How To Find The Shuttle At ATL Airport
- Domestic Arrivals: Exit the domestic terminal through Door W1 or W2, adjacent to domestic baggage claim and follow the covered walkway to spaces numbered 4-8 and you will see our shuttles.
- International Arrivals: We are not allowed to pick-up at the International Terminal. Take the International Shuttle Connector from the international terminal for a brief 10-minute trip to Ground Transportation at the domestic terminal. You will see our shuttles in spaces 4-8.
- Groome shuttles to various locations share this pickup area, so be sure to board the correct shuttle. We look forward to seeing you soon!
- We ask that passengers arrive 10-15 minutes prior to departure for all locations.
- View Map of Pickup Location at Atlanta Airport ATL
Albuquerue International Sunport (ABQ)
How To Find The Shuttle At ABQ Airport
CHECK-IN AREA ON BAGGAGE CLAIM LEVEL
Please check in with your driver at the Shuttle Waiting Area kiosk INSIDE the terminal building on the baggage claim level next to the East door, just past Carousel 8. (Head right at the bottom of the escalators and go all the way to the far east end.) Be at the Shuttle Waiting Area 10 minutes prior to your designated pickup time. Groome Transportation is not responsible for transporting passengers who miss the van. Please have your confirmation number ready. With this number you are guaranteed service.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Birmingham Airport (BHM)
How to find the shuttle at BHM Airport:
After claiming your baggage, exit the terminal through Door 2L, by baggage carousels 3-4 and cross over to the median to the Ground Transportation limo and shuttle lane straight across from the 2L door. Groome will pick you up there.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Click to see a map of the Pickup Location at Birmingham Airport BHM
Colorado Springs Airport (COS)
How To Find The Shuttle At COS Airport
At the Colorado Springs Airport, we pick-up and drop off outside arrivals, level 1 in lane 2.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Denver International Airport (DIA)
How To Find The Shuttle At DIA AirportFOR COLORADO SPRINGS: At the Denver International Airport we pick-up ONLY on the East Side of baggage claim. Passengers need to exit through door 505 and continue to Island 5 under the Shared Ride Shuttle sign to meet their driver.
FOR FORT COLLINS, LOVELAND, WYOMING:
Our pickup location is on the East Side of the Main Terminal, directly outside of Doors 515 and 517. Passengers no longer need to cross to the islands.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Eugene Airport (EUG)
SERVICE TO / FROM EUGENE HAS ENDED. We Enjoyed having you on board!
How to find the Shuttle at EUG Airport
Exit the terminal and cross to the center island, our stop is on the left.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Flagstaff Amtrak
Please wait at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15 minutes before your scheduled departure time. Guests should meet our driver in the parking lot on the San Francisco Street side of the Amtrak Station.
Minneapolis-St Paul Airport (MSP)
How To Find The Shuttle At MSP Airport
Flight arriving at Terminal 1: NEW!
From baggage claim take the elevator or escalator located across from baggage claim carousels #7 and #8 down one level. Follow the signs that say "Taxi" and "Hotel shuttles/services". Walk straight ahead about 100' to the delta baggage claim information booth and turn left. Then walk about 50' and take the escalator or elevator up one level. You will see a row of check in desks (Look for Groome) ALL PASSENGERS ARE REQUIRED TO CHECK IN AT OUR DESK. Your driver will arrive to check you in.Flight arriving at Terminal 2: Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until your driver arrives.
Departures from Terminal 2 are generally 10 minutes after the departure time from Terminal 1.
If you prefer to make your way to Terminal 1 on your own, you may take the free light rail service. Terminal 2 light rail station is located on the north side of the Orange parking ramp. From Terminal 2, take the sky-way from level 2 across to the parking ramp. Follow the overhead signs through both parking ramps. Take the escalator or elevator down one level to the station platform.At the light rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.
We ask that passengers arrive 10-15 minutes prior to departure for both locations.
Nashville Airport (BNA)
How To Find The Shuttle At BNA Airport
From the baggage claim area, take the elevator or the escalator down to the bottom level. Follow the signs to the right to the Ground Transportation Center Parking Garage 2. We are located just behind the Hotel Shuttles and beside Waiting Room #2 in the center of the Ground Transportation Center.
Oakland Airport (OAK)
How To Find The Shuttle At OAK Airport
Ground Transportation Center platform marked "4E Scheduled Buses." The location is directly outside Baggage Claim across four lanes of traffic between the two terminals.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Orlando International Airport (MCO)
How To Find The Shuttle At MCO Airport
DEPARTURES:
Due to airport regulations, passengers traveling on a bus will be dropped off on Level 1 in the ground transportation area. All other smaller vehicles will provide drop-off service on the arrivals level at Terminals A, B, C, and at the Train Station.ARRIVALS:
Groome Transportation pick-ups up at Terminals A, B and C at the Orlando Airport. You can find us in Ground Transportation at Terminals A & B on Lower Level 1, one level lower than baggage claim. We pick-up from stalls 14 – 15 at Terminals A and B. You can find us at the lowest level of Terminal C in parking space, C276.BRIGHTLINE RAIL SERVICE:
The Brightline Train Station is accessible via the Terminal Link (APM) Station. From Terminals A or B, simply take the train as if you were going to Terminal C. At the Terminal Link Station, you will see signs for the Brightline Train. From Terminal C, cross through Parking Garage C as if you were going to the Terminal Link Station toward Terminals A & B. Once you reach the Terminal Link station, you will see signs for the Brightline Train, we will pick up and drop off at parking spaces C13 – C17. Please see the Orlando Airport Terminal C and Train Station map to facilitate your transfers: Getting Around MCO Orlando Airport - Train Station. More information about Brightline here: Brightline Rail Service Info.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Orlando Sanford International Airport (SFB)
How To Find The Shuttle At SFB Airport
DEPARTURES:
Customers are dropped off directly in front of your airline terminalARRIVALS:
Orlando Sanford International Airport Pickup is across the street from Terminal "B" just past the taxicab loading area. Please wait under the canopy.We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Phoenix Sky Harbor International Airport (PHX)
How to Find us at PHXPLEASE NOTE: PHX will has closed Terminal 2 and moved the following airlines:
These Airlines have moved from Terminal 2 to Terminal 3:
Boutique Airlines
United Airlines
Alaska Airlines, Contour AirlinesThese Airlines have moved from Terminal 4 to Terminal 3:
2/6/20 – Air CanadaFinding Groome at PHX:
Terminal 2:
CLOSEDTerminal 3:
Upon arrival at Terminal 3 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and cross to the center island. Turn to the right and walk until you see the BLUE INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip. We look forward to seeing you soon!
Terminal 4:
Upon arrival at Terminal 4 of PHX, please proceed to baggage claim. Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign. The shuttle departs Terminal 3 at scheduled departure time before picking up at Terminal 4. Your shuttle driver will pick you up at curbside and check you in for your trip.
Portland International Airport (PDX)
Find Groome At PDX Airport
How To Find The Shuttle At PDX Airport
From Baggage Claim follow signage to the Ground Transportation Plaza. Take the escalator down to the sub-level and use the North Tunnel to the Parking Structure. Go up to the ground floor, follow signs outside, and make your way to island 2 for the “Scheduled Airporter” pickup location next to the Information Booth.
We ask that passengers arrive 10-15 minutes prior to shuttle departure time for all locations.
San Francisco Airport (SFO)
How To Find The Shuttle At SFO Airport
SFO INTERNATIONAL FLIGHTS:
Cross the street from customs exit (door #2) to the sign post on the center island labeled "Airporters".SFO DOMESTIC FLIGHTS:
(Terminals 1, 2 & 3) - Cross the street from lower level baggage claim to the blue post on the center island labeled "Airporters".We ask that passengers arrive 10-15 minutes prior to departure for all locations.
San Jose Mineta Airport (SJC)
How To Find The Shuttle At SJC Airport
SJC INTERNATIONAL FLIGHTS:
Use Terminal A pickup point at SJC - cross the street to parking structure curb, turn left/north to sign post labeled ‘Scheduled Buses, Bus stop 4 – about 50 yards.SJC DOMESTIC FLIGHTS:
Terminal A - Exit from baggage claim. Turn left and walk to the rows of scheduled buses. Bus stop #4 is all the way on the left (against the fence), at the end.Terminal B - Proceed out of baggage claim doors. Cross Street to the center island and go right. Bus Stop #10 is directly past, and across, from the rental car garage.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Sonoma County Airport (STS)
How To Find The Shuttle At STS Airport
Passenger pick up and disembarkation location is left of the main terminal at the bus shelter in front of Casteaux Bakery and coffee shop.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time.
Reservations
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.
Cancellation Policy
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Payments
Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.
Luggage Policy
Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Personal Items
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.Luggage
Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.Luggage Tips
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Prohibited Items
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.Military Travel
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.Assistive Devices
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
Accessibility
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel.
Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Children
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Pets
Are pets allowed on the shuttle?
We allow pets to ride in select locations with certain stipulations. Please check your Location's Page to be sure. Service Animals are always allowed on all Groome Transportation Shuttles.When pets are allowed on the shuttle: in order to avoid discomfort of any passengers, pets must be kept in a small (max size 2’x2′) airline-approved carrier. They must be clean, quiet and accustomed to travel. If they are not good travelers, we ask, for everyone’s comfort, that pets be sedated.
Only one pet is allowed per vehicle, so please make reservations in advance.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier requirements.
Please note: Only one pet per Vehicle is allowed.
Hours
What are your Hours of Operation?
At Groome Transportation, many of our offices operate 24 hours a day, 365 days a year with limited service on Christmas Day. Please check your local branch's FAQ page for hours of operation.
Lost Items
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Group Transportation
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs. Call your local Groome Transportation office to inquire about availability!
Corporate Accounts
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.Benefits:
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
WHY GROOME?
Leave the Driving to Us!
Schedules
Services available 24/7, year-round. Schedules to meet any flight plan.
Parking
Complimentary parking available at most offices for your convenience.
Affordable
Sharing a ride is less expensive and greener than driving alone.
Convenience
Enjoy curbside drop-off and pickup at your destination.
CONTACT GROOME
SEND US A MESSAGE
Got a question or a comment?
We would love to hear from you!
Please allow 24 – 48 hours for a response.
