Monterey, CA

FAQ | Frequently Asked Shuttle Questions


Groome Monterey Office
5 Justin Court
Monterey, CA 93940

OFFICE HOURS:
Monday – Sunday | 7:00am to 10:00pm

(831) 373-7777

 

  • Groome Monterey Office FAQ

    Monterey Specific FAQ

  • Find Us

    SFO & SJC Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Coronavirus Update

    Please refer to our Coronavirus Update Center for the most up-to-date information on Groome's policies and procedures to provide our customers with the safest possible service experience.

  • Monterey Branch FAQ

    How far in advance should I book a shuttle seat?
    We suggest a minimum of 24 hours in advance.

    How close to departure time can I book a shuttle seat?
    The online system will let you book a seat up to 4 hours prior the scheduled time. Anything closer than 4 hours, please call 831-373-7777. If booking for an early morning departure, we recommend at least 10 hour notice. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

    Can I book online for same-day or next-day early home/hotel shuttle pick up?
    There is not a guarantee of an early morning home/hotel pick-up, if booked within 10 hours on the online system. We suggest reserving the shuttle from one our scheduled pickup locations, or booking with a reservation agent at 831-373-7777. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

    Where can I find a shuttle? Can I get picked up in the San Jose or San Francisco area?
    We pick up only at San Jose Mineta International Airport or San Francisco International Airport. Private transportation can be provided thru Main Event Transportation if needed. Visit their site here to find out more.

    Is there assistance for shuttle passengers needing a wheelchair?
    Passengers needing wheelchair assistance require 24 hour advance reservation, please call 831-373-7777 to make arrangements.

    What if I need to cancel an airport shuttle?
    You must cancel or change your reservation by 11:59pm the day before your travel date. If you need to cancel, you will be issued a credit for use on future travel within the next year. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

    What is the luggage allowance on airport shuttles?
    Each passenger is allowed 1 large suitcase (or golf clubs), or, 2 Small Suitcases, plus, one small carry-on**. If more luggage space is needed, please call the office to check for availability. We currently DO NOT transport cardboard boxes. Also, due to limited space, we DO NOT allow skis or snowboards on our shuttles. For coolers, call the office to check for availability. We do not accept liability for any lost or damaged luggage. Drivers are not obligated to lift more than 50 pounds. Please have luggage clearly marked.

    **Important** Carry-ons are small book bags, backpack, laptop bag, small gym bags, etc, that can easily fit under passengers’ seat and/or remain on lap for duration of trip.

    Where is the Home/Hotel pick-up shuttle service offered?
    This service is offered in Monterey and the surrounding cities. Not offered in Salinas. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

    Do you offer child safety seats?
    We DO NOT provide child seats with your online shuttle reservation. All children under age 8, less than 57 inches tall and less than 40 pounds must be in an age-appropriate approved safety seat. Safety seats are not provided by Monterey Airbus. We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Do you allow pets on shuttles?
    Out of respect for our customers with allergies, we can only permit service animals.

    What if I miss my shuttle? Who should I call?
    Not a problem! If you miss your reserved shuttle, your reservation will remain valid for the next available shuttle. Simply give us a call when you arrive at the airport so that we can save you a seat on the next shuttle. 831-373-7777.

    How close to shuttle departure can I book a seat on your Monterey Airbus shuttle service?
    The on-line system will let you book a seat as close to 4 hours of shuttle departure, but for anything within that time we recommend calling 831-373-7777. For early morning home/hotel pickups 10 hour notice is needed, within that time please call 831-373-7777. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

    Do you offer limousine services in Monterey Bay?
    Yes, we're more than just San Francisco to Monterey airport shuttles. We offer a variety of limousine charter services including Sedans, SUV's, Limousines, Vans and Mini-Coaches. Visit Main Event Transportation to find out more about our Monterery limousine and private charter services.

  • San Francisco Airport (SFO)

    How To Find The Shuttle At SFO Airport

    SFO INTERNATIONAL FLIGHTS:
    Cross the street from customs exit (door #2) to the sign post on the center island labeled "Airporters".

    SFO DOMESTIC FLIGHTS:
    (Terminals 1, 2 & 3) - Cross the street from lower level baggage claim to the blue post on the center island labeled "Airporters".

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • San Jose Mineta Airport (SJC)

    How To Find The Shuttle At SJC Airport

    SJC INTERNATIONAL FLIGHTS:
    Use Terminal A pickup point at SJC - cross the street to parking structure curb, turn left/north to sign post labeled ‘Scheduled Buses, Bus stop 4 – about 50 yards.

    SJC DOMESTIC FLIGHTS:
    Terminal A - Exit from baggage claim. Turn left and walk to the rows of scheduled buses. Bus stop #4 is all the way on the left (against the fence), at the end.

    Terminal B - Proceed out of baggage claim doors. Cross Street to the center island and go right. Bus Stop #10 is directly past, and across, from the rental car garage.

    We ask that passengers arrive 10-15 minutes prior to departure for all locations.

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time and to be ready 15 minutes prior to your scheduled home pickup time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    Yes, we do require advance reservations for all customers. To ensure the best availability please make your reservations at least 24 hours before departure.

  • Cancellation Policy


    How do I cancel my reservation?
    You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.

    Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

  • Payments


    Do you accept credit card and cash payments?

    We do require payments in advance for all reservations. All major credit cards are accepted to reserve your shuttle online or over the phone. Cash payments can be made to the drivers or at the office.

  • Luggage Policy

    Each passenger is allowed 1 large suitcase (or golf clubs), or, 2 Small Suitcases, plus, one small carry-on**. If more luggage space is needed, please call the office to check for availability. We currently DO NOT transport cardboard boxes. Also, due to limited space, we DO NOT allow skis or snowboards on our shuttles. For coolers, call the office to check for availability. We do not accept liability for any lost or damaged luggage. Drivers are not obligated to lift more than 50 pounds. Please have luggage clearly marked.

    **Important** Carry-ons are small book bags, backpack, laptop bag, small gym bags, etc, that can easily fit under passengers’ seat and/or remain on lap for duration of trip.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    Out of respect for our customers with allergies, we can only permit service animals.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation


    Do you provide group transportation?

    Groome Transportation has a late-model fleet of vans and minibuses to meet your group travel needs.  Call your local Groome Transportation office to inquire about availability!

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

CONTACT GROOME

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