Monterey, CA
FAQ | Frequently Asked Shuttle Questions
Groome Monterey Office
5 Justin Court
Monterey, CA 93940
OFFICE HOURS:
5:00am to 9:00pm
7 Days a Week
Monterey Branch FAQ
How far in advance should I book a shuttle seat?
We suggest a minimum of 24 hours in advance.How close to departure time can I book a shuttle seat?
The online system will let you book a seat up to 4 hours prior the scheduled time. Anything closer than 4 hours, please call 831-373-7777. If booking for an early morning departure, we recommend at least 10 hour notice.Can I book online for same-day or next-day early home/hotel shuttle pick up?
There is not a guarantee of an early morning home/hotel pick-up, if booked within 10 hours on the online system. We suggest reserving the shuttle from one our scheduled pickup locations, or booking with a reservation agent at 831-373-7777.Where can I find a shuttle? Can I get picked up in the San Jose or San Francisco area?
We pick up only at San Jose Mineta International Airport or San Francisco International Airport. Private transportation can be provided thru Main Event Transportation if needed. Visit their site here to find out more.Is there assistance for shuttle passengers needing a wheelchair?
Passengers needing wheelchair assistance require 24 hour advance reservation, please call 831-373-7777 to make arrangements.What if I need to cancel an airport shuttle?
You must cancel or change your reservation by 11:59pm the day before your travel date. If you need to cancel, you will be issued a credit for use on future travel within the next year. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.What is the luggage allowance on airport shuttles?
Each passenger is allowed 1 large suitcase (or golf clubs), or, 2 Small Suitcases, plus, one small carry-on**. If more luggage space is needed, please call the office to check for availability. We currently DO NOT transport cardboard boxes. Also, due to limited space, we DO NOT allow skis or snowboards on our shuttles. For coolers, call the office to check for availability. We do not accept liability for any lost or damaged luggage. Drivers are not obligated to lift more than 50 pounds. Please have luggage clearly marked.**Important** Carry-ons are small book bags, backpack, laptop bag, small gym bags, etc, that can easily fit under passengers’ seat and/or remain on lap for duration of trip.
Where is the Home/Hotel pick-up shuttle service offered?
This service is offered in Monterey and the surrounding cities. Not offered in Salinas. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.Do you offer child safety seats?
We DO NOT provide child seats with your online shuttle reservation. All children under age 8, less than 57 inches tall and less than 40 pounds must be in an age-appropriate approved safety seat. Safety seats are not provided by Monterey Airbus. We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.Do you allow pets on shuttles?
Out of respect for our customers with allergies, we can only permit service animals.What if I miss my shuttle? Who should I call?
Not a problem! If you miss your reserved shuttle, your reservation will remain valid for the next available shuttle. Simply give us a call when you arrive at the airport so that we can save you a seat on the next shuttle. 831-373-7777.How close to shuttle departure can I book a seat on your Monterey Airbus shuttle service?
The on-line system will let you book a seat as close to 4 hours of shuttle departure, but for anything within that time we recommend calling 831-373-7777. For early morning home/hotel pickups 10 hour notice is needed, within that time please call 831-373-7777. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.Do you offer limousine services in Monterey Bay?
Yes, we're more than just San Francisco to Monterey airport shuttles. We offer a variety of limousine charter services including Sedans, SUV's, Limousines, Vans and Mini-Coaches. Visit Main Event Transportation to find out more about our Monterery limousine and private charter services.
San Francisco Airport (SFO)
How To Find The Shuttle At SFO Airport
SFO INTERNATIONAL FLIGHTS:
Cross the street from customs exit (door #2) to the sign post on the center island labeled "Airporters".SFO DOMESTIC FLIGHTS:
(Terminals 1, 2 & 3) - Cross the street from lower level baggage claim to the blue post on the center island labeled "Airporters".We ask that passengers arrive 10-15 minutes prior to departure for all locations.
San Jose Mineta Airport (SJC)
How To Find The Shuttle At SJC Airport
SJC INTERNATIONAL FLIGHTS:
Use Terminal A pickup point at SJC - cross the street to parking structure curb, turn left/north to sign post labeled ‘Scheduled Buses, Bus stop 4 – about 50 yards.SJC DOMESTIC FLIGHTS:
Terminal A - Exit from baggage claim. Turn left and walk to the rows of scheduled buses. Bus stop #4 is all the way on the left (against the fence), at the end.Terminal B - Proceed out of baggage claim doors, turn right and follow the walkway to the covered stop labeled #12.
We ask that passengers arrive 10-15 minutes prior to departure for all locations.
Check In Policy
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your departure time and to be ready 15 minutes prior to your scheduled home pickup time.
Reservations
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation® webpage and click “Book Now” to get started. You can also call your local Groome Transportation® office to make your reservation.A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation® office.Are shuttle reservations required?
Yes, we do require advance reservations for all customers. To ensure the best availability please make your reservations at least 24 hours before departure.
Cancellation Policy
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the travel date.Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
Payments
Do you accept credit card and cash payments?
We do require payments in advance for all reservations. All major credit cards are accepted to reserve your shuttle online or over the phone. Cash payments can be made to the drivers or at the office.
Luggage Policy
Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Personal Items
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.Luggage
Groome Transportation®’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation® will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.Luggage Tips
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Groome Transportation® will not be liable under any circumstances for damage to or loss of any luggage. Groome Transportation® disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Prohibited Items
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.Military Travel
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation® will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.Assistive Devices
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
Accessibility
Are the shuttles handicap accessible?
Groome Transportation® provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps with a capacity of 800 lbs for persons who use a wheelchair while boarding and disembarking from the vans. Contact us by telephone for assistance in making reservations for accessible travel.Please alert Groome Transportation® when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Seatbelts
Groome Transportation vehicles are equipped with properly functioning seat belts for every passenger. Passengers are required to wear seat belts for the duration of the ride. It is the customer’s responsibility to ensure their seat belt is securely fastened upon entering the vehicle and remains fastened throughout the trip. By choosing Groome Transportation, you agree to abide by all seat belt safety requirements for your protection and the safety of others in the vehicle.Parents and guardians are responsible for ensuring that children and minors comply with seat belt and child safety seat laws as required by local and state regulations. Our drivers cannot assist with the securement of any child/infant seat.
Groome Transportation reserves the right to deny service to any passenger who refuses to wear a seat belt or fails to comply with applicable seat belt laws. If a passenger refuses to fasten their seat belt and does not comply after being advised by the driver, the driver may terminate the trip immediately, and no refunds will be issued.
Children
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.Do you provide car seats?
Groome Transportation® follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Pets
Are pets allowed on the shuttle?
Out of respect for our customers with allergies, we can only permit service animals.
Lost Items
What if I leave something on a shuttle?
Groome Transportation® is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.Lost or Damaged Luggage/Items.
Groome Transportation® shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.
Group Transportation
Do you provide group transportation?
Groome Transportation® has a late-model fleet of vans and minibuses to meet your group travel needs. Call your local Groome Transportation® office to inquire about availability!
Corporate Accounts
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.Benefits:
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
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