Eau Claire FAQ - Groome Transportation - Book Now

Eau Claire, WI
FAQ

Frequently Asked Questions


6204 Chuck Lane
Eau Claire, WI 54703

Eau Claire Office Hours
7:00 am to 10:00 pm • 7 days a week
715-830-9400

  • Eau Claire FAQ

    Eau Claire Specific FAQ

  • Find Us

    MSP Airport Locations. Check-In Policy.

  • Reservations

    Are reservations required? Cancellation Policy.

  • Payments

    Does Groome accepted card or cash?

  • Luggage

    How much luggage am I allowed?

  • Accessibility

    Are the shuttles ADA accessible?

  • Children

    Will Groome provide a child seat?

  • Pets

    Are pets allowed on the shuttle?

  • More

    Get answers to all of your questions.

  • Eau Claire Branch FAQ


    Do you provide on-site parking?
    Complimentary parking is available at your own risk for up to 14 days, at our Main Office at 6204 Chuck Lane and up to 7 days maximum at Menomonie, Baldwin, and Hudson.  All parking is available on a first come first served basis, all other parking arrangements must be made on your own. Interested in covered parking? Call 715-830-9400 for more details.

    Do I need advance reservations for transportation from Menomonie, Baldwin or Hudson?
    Yes, an advance reservation of three hours is required for this location - otherwise the shuttle does not stop in these locations.

    Do I need advance reservations for transportation?
    To ensure availability, we recommend at least 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed.

    Do you offer Home / Hotel Pick-Up?
    We do not currently offer Home or Hotel Pick-Ups from our Eau Claire Location.

    Package Fares: Groome Transportation Eau Claire accepts package delivery to Minneapolis-St Paul International Airport. The rate is $20.00 for the first package and $5 for each additional package.

    Special Rates: Groome Transportation Eau Claire offers Group Rates, Senior Discounts, Military Discount, College Student and same day travel discounts. Please call our office at 715-830-9400 for more details.

    Executive Transportation: We also offer Van Charters and Town Car Charters. Please contact our office at 715-830-9400 to schedule your trip with Groome Transportation.

    What are your Hours of Operation?
    Eau Claire Office Hours are 7:00am-10:00pm 7 days a week.

  • Minneapolis-St Paul Airport (MSP)

    How To Find The Shuttle At MSP Airport

    Flight arriving at Terminal 1: NEW!
    From baggage claim take the elevator or escalator located across from baggage claim carousels #7 & #9 down to the Tram level. Walk straight ahead about 100’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.

    Flight arriving at Terminal 2: Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until your driver arrives.

    Departures from Terminal 2 are generally 10 minutes after the departure time from Terminal 1.
    If you prefer to make your way to Terminal 1 on your own, you may take the free light rail service. Terminal 2 light rail station is located on the north side of the Orange parking ramp. From Terminal 2, take the sky-way from level 2 across to the parking ramp. Follow the overhead signs through both parking ramps. Take the escalator or elevator down one level to the station platform.

    At the light rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.

    Light rail to Terminal 1:
    At the Light Rail drop-off point at Terminal 1, take the elevator or escalator up to the tram level. Get on the tram (free) and get off when it stops. Walk about 50’ to the information booth and turn left. Then walk about 50’ and take the escalator or elevator up one level. All passengers are required to check in at our desk. If there is no agent at the desk they will return shortly or your driver will arrive to check you in.

    We ask that passengers arrive 10-15 minutes prior to departure for both locations.

  • Check In Policy


    What is the check-in policy?

    We request all passengers check in at least 15 minutes prior to your departure time.

  • Reservations


    How do I make an airport shuttle reservation?
    The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to your local Groome Transportation webpage  and click “Book Now” to get started. You can also call your local Groome Transportation office to make your reservation.

    A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed.
    If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local Groome Transportation office.

    Are shuttle reservations required?
    To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed.

  • Cancellation Policy


    How do I cancel my reservation?

    You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date.  Same day reservations are non-refundable.

  • Payments


    Do you accept credit card and cash payments?

    All major credit cards are accepted to reserve your shuttle and cash payments may be made in our office. However, we do not take cash reservations over the phone. Please have the exact amount of your fare, drivers are not able to make change.

  • Refund Requests


    Cash refunds are processed by our Corporate Office only. We are unable to process cash refunds at our local offices, but our local office can assist you with processing this request and receiving prompt reimbursement. Contact our local office to complete a refund request form and assistance in processing.

  • Luggage Policy

    Luggage Space is limited onboard the shuttle.

    Each passenger may bring one full size suitcase under 50 lbs and one carry-on suitcase, plus a purse, briefcase, laptop case or a small backpack.

    Excess oversized luggage may be sent on a later shuttle, if space is available.

    Please call 715-830-9400 to discuss arrangements for special luggage needs.

  • Accessibility


    Are the shuttles handicap accessible?

    Groome Transportation provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Children


    How old must I be to travel alone?

    Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. Passengers aged 14 and under must travel with a parent or guardian.

    Do you provide car seats?
    Groome Transportation follows all state laws regarding child restraint requirements. The Wisconsin law reads "Children 4 years old or younger and weighing 40 lbs. or under, must ride in vehicles while safely secured in a federally consented child seat. Kids under 8 years old must be seated in federally approved safety seats or boosters until they reach over 80 lbs in weight, or are taller than 4 ft 9 in."

    We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

    Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

  • Pets


    Are pets allowed on the shuttle?
    Only service animals are allowed on Groome Transportation. Please alert Groome Transportation when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.

  • Lost Items


    What if I leave something on a shuttle?
    Groome Transportation is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.

    Lost or Damaged Luggage/Items.
    Groome Transportation shall not be responsible for any lost or damaged luggage or any of the contents of customers luggage, to include, but not limited to, personal electronic items such as ipads, laptop computers, etc.

  • Group Transportation

     

    Do you provide private charter transportation? 
    Groome Transportation is here to help with many years of experience organizing charter service across the State for a variety of events. Please contact our office at 715-830-9400 to schedule your trip with Groome Transportation.

  • Corporate Accounts


    Do you offer corporate or government accounts?

    If your organization's associates travel regularly or you have clients, guests or prospective employees that travel to or from your office, a corporate/government account offers many advantages to your organization.  Call for more info 715-830-9400.

    Benefits:
    Groome provides customized invoices or vouchers to your organization.
    Any service can be used at any scheduled time.
    Reservation can be made up to two hours prior to the trip time.
    Your reservations can be made by you, your guest, or by us.
    There are no taxes or handling fees.
    Groome eliminates the need to reimburse your associate or guest.
    Direct convenient monthly invoicing in each month you have riders.

WHY GROOME?

Leave the Driving to Us!

  • Schedules

    Services available 24/7, year-round.  Schedules to meet any flight plan.

  • Parking

    Complimentary parking available at most offices for your convenience.

  • Affordable

    Sharing a ride is less expensive and greener than driving alone.

  • Convenience

    Enjoy curbside drop-off and pickup at your destination.

CONTACT GROOME

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