Terms & Conditions

Dispute Resolution – Mandatory Arbitration Agreement

PLEASE READ THIS PROVISION CAREFULLY—YOU ARE AGREEING TO RESOLVE ALL DISPUTES BETWEEN YOU AND GROOME TRANSPORTATION THROUGH BINDING ARBITRATION

You and Groome Transportation agree that any dispute, claim or controversy arising out of or relating to these Term and Conditions or the breach thereof, termination, enforcement, interpretation or validity thereof, or use of services (collectively, “Disputes”) will be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. “Dispute” includes any claim, dispute, action, or other controversy, whether based on past, present, or future events, whether based in contract, tort, statute, or common law, between you and Groome Transportation, including, without limitation, the arbitrability of any dispute, and any claim that all or any part of this Agreement is void or voidable. The American Arbitration Association Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.

Opt-out. You may opt out of this arbitration agreement via mail. If you do so, neither party can force the other party to arbitrate. To opt out, you must notify us in writing no later than thirty (30) calendar days after first becoming subject to this arbitration agreement; otherwise you shall be bound to arbitrate Disputes in accordance with this Agreement. Your opt-out notice must include your name and address, the email address you used, and an unequivocal statement that you want to opt out of this arbitration agreement. You must mail your opt-out notice to ADDRESS, Attention: Groome Transportation Opt-Out. For clarity, opt-out notices submitted via email will not be effective.

Cancellation Policy

You must cancel (to receive a credit for. On refundable fares or a refund for refundable fares) or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.

Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

Each traveler is restricted to two standard suitcases and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.

Personal Items

Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.

Luggage

Groome Transportation’s standard luggage allowance is: two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Groome Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.

Prohibited Items

Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.

Military Travel

Military travel is unique for temporary duty assignments (TDYs) and, therefore, Groome Transportation will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.

Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.

Firearms and Ammunition

All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Groome representative at check-in. Ammunition may not be transported in any carry-on bag.

Service Animals

Fully-trained service dogs may travel in our shuttles if they meet the requirements.  A service animal is defined as a dog that’s individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability, including but not limited to:

  • Visual impairments
  • Deafness
  • Seizures
  • Mobility impairments
  • Post-traumatic stress disorder

Service animals in training, emotional support animals, and comfort animals may travel as pets, not as service animals. All requirements and applicable fees will apply, subject to each Location’s requirements.

Traveling Minors; Unaccompanied Minors

For safety, we require children age 5 – 14 to travel with a parent or guardian.  Children age 15 – 17 (unaccompanied minors) may ride alone in our shuttles.

Children’s Safety Seats

When using our services for children, you should bring your own car or booster seat if your child is under the age of 8 and less than 57 inches tall.  Groome Transportation does not car seats or boosters for young children traveling on our shuttles, and we are unable to hold any child restraint seats in our office.

Please also refer to our FAQs for additional terms and conditions.